Technical Support Officer

1 week ago

North Parramatta, Australia Catholic Education Diocese of Parramatta Full time

**Job no**: 508292
**Work type**: ongoing full-time
**Location**: Catholic Schools Parramatta Diocese
**Categories**: Information Technology

**About the opportunity**:
We are currently looking for a passionate and proactive Technical Support Officer who will be responsible for providing specialist technical support across our systems and services. This role is key to ensuring smooth day-to-day operations, assisting users with technical issues, and contributing to continuous improvements in our IT environment.

**Key Accountabilities**:
The **Technical Support Officer** is accountable for:

- Delivering IT technical support to the system
- Monitoring and reporting technical support queries to inform root cause analysis and development of potential solutions
- Providing desktop support
- Identifying improvements to technical support processes and procedures
- Supporting the ICT Trainees

**Typical experience and qualifications**:

- Tertiary qualifications in the relevant area of study
- Appropriate demonstrated experience
- Understand and contribute to the delivery and continuous improvement of relevant strategic initiatives and operational plans

**In return**:

- Competitive remuneration
- Salary packaging
- Parental leave
- Flexible work arrangements include a hybrid working model
- Wellbeing programs
- Professional development opportunities

**Interested?**

**Advertised**: 02 Jun 2025 09:06 AUS Eastern Standard Time
**Applications close**: 22 Jun 2025 23:06 AUS Eastern Standard Time

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