Operations Manager

**About the Department**:
The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
**About the Role**: Based at Education House in Brisbane CBD, but with the opportunity to work flexibly, the Operations Manager reports to the Manager, Customer Engagement, Information and Technologies Branch, People, Information and Communication Services Division.
- Managing human, physical and financial resources to maximise the efficiency, effectiveness and performance of the team in line with policy and procedural requirements
- Planning, directing, scheduling, monitoring, and reporting on team deliverables, to ensure deadlines, commitments are met and a quality, responsive client service is maintained
- Implementing, maintaining and documenting team processes and ensuring appropriate and effective governance arrangements and comprehensive reporting and communication processes are in place and managed to realise business benefits within agreed timescales
- Manage data collection and work with cross-functional team to devise ways of improving the customer experience, including resolving problems and complaints
- Implement tools and strategies to lead, motivate, and support a highly productive and supportive workgroup within a time-sensitive and demanding environment
- Ensuring and supporting compliance with delivery of the department's operational strategies, standing service agreements, key performance targets and provision of consistent, high quality services to customers and stakeholders
- Prepare and review materials, correspondence, reports and other documentation for senior departmental officers, boards, committees, government agencies, customers and stakeholders on matters related to the services and systems supported by the Customer

**About You**:

- Knowledge of or experience with one or more of the services or systems listed above
- Demonstrated ability to embrace change and ambiguity and respond flexibly to changing expectations and requirements
- Superior written and verbal communication skills, and ability to communicate in a clear, succinct and deliberate manner, adjusting the message so that it resonates with different stakeholders
- Previous experience in a large, complex, operating environment
- Understanding of, or experience in, and education context
- Proven success in an operations management role
- Excellent ability to delegate responsibilities while maintaining organisational control of team operations and customer service
- Proficiency in conflict management and negotiation processes

Please view the Role Description for a full list of responsibilities.
Please refer to the attached role description for any mandatory requirements for this position.
**Interested? To Apply**:

- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history).

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.This work is licensed under a Creative Commons Attribution 3.0 Australia License.