Team Leader Support Coordination

4 days ago

West Perth, Australia McMillan Shakespeare Full time

Since signing up our first customer in October 2016 Plan Partners has rapidly grown to become Australia’s leading expert in NDIS Plan Management and Support Coordination. At the core of who we are, are our values: We put people first; We demonstrate integrity; We own it; We’re one team.

This is an exciting opportunity for an experienced leader wanting a career in the disability sector. We are looking for:

- A strong people manager
- A change agent who can lead, manage and communicate shifts in organisational focus and priorities
- A leader who is able to raise performance by implementing best practice coaching and mentoring
- Commitment to learning about the disability sector

As the Team Leader - Support Coordination you will lead a team of Support Coordinators and drive performance towards the achievement of productivity targets and translation of optimal operating standards into positive customer experiences that are aligned to the achievement of business strategy.

Using your experience in managing people and leading teams, you will provide leadership and remove obstacles to the achievement of:

- Strategic Portfolio Management
- Achieving Daily, Weekly, and Monthly activity and performance KPIs
- Timely resolution of issues in Service Delivery
- Quality and Compliance in all dealings

**Past experience working in disability is **not **a prerequisite for this role **. We are keen to engage and work with strong and experienced leaders, who can then train to succeed in a role within the disability sectors.

This role with Plan Partners will allow you to bring the best out of people; genuinely improve the lives of people with a disability; significantly contribute to the success of a growing business; and have the opportunity to implement new and innovative ideas to strengthen the service delivery to our customers.

To succeed as a Team Leader with Plan Partners you will have:

- Minimum of 5 years team management experience
- High achieving Team leadership background and track record of achieving targets in a customer-focused environment.
- Background in setting, managing, and reporting on budgets, plans, and sales targets.
- Ability to work successfully autonomously

Plan Partners is an equal opportunity employer and is committed to ensuring a safe environment for children and young people. We encourage individuals of diverse backgrounds including but not limited to those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse, the LGBTIQ community and people with a disability to apply.

**What we can offer you**:

- Our strong people-first culture
- Flexible/hybrid working to enhance your work/life balance
- Novated lease benefits and discounts
- 12 weeks Paid Parental leave and access to our Parents Portal
- Exempt Employee Share Plan
- Paid Income Protection Insurance under MMSG default Super plan
- Access to a broad range of learning and development programs
- Career break and volunteering leave
- Access to Employee Assistance Program and annual Flu vaccination
- Lifestyle Rewards program

Plan Partners is an equal opportunity employer and is committed to ensuring a safe environment for children and young people. We encourage individuals of diverse backgrounds including but not limited to those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse, the LGBTIQ community and people with a disability to apply.

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