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Client Care Officer

3 weeks ago

Melton, Australia Melton Physiotherapy and Sports Medicine Clinic Full time

**Join Our Team at Melton Physiotherapy & Sports Medicine Clinic**

Are you a friendly and organized individual with a passion for exceptional patient care? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to be a welcoming face at our clinic

**About Us**: At Melton Physiotherapy & Sports Medicine Clinic, we're dedicated to helping people move well, feel well, and live well. We’re experts in treating pain, injuries, and surgeries with hands on techniques, exercise-based medicine, and a coordinated approach between our practitioners.

**Position: Client Care Officer**

You'll be at the heart of our clinic's operations, creating the first and lasting impression for our patients. Your warmth, efficiency, and attention to detail will ensure a seamless experience for everyone who walks through our doors.

**Key Responsibilities**:

- Greet patients in a warm, professional, and welcoming manner—both in person and over the phone
- Manage appointment bookings, confirmations, cancellations, and waitlists using practice management software
- Process new patient forms and maintain accurate, confidential clinical records
- Handle billing, EFTPOS payments, Medicare and private health fund claims
- Liaise with physiotherapists and other staff to ensure smooth daily clinic operations
- Maintain a clean, organized, and professional reception and waiting area
- Assist with general administrative tasks including stock management and document preparation
- Support basic marketing tasks, including sending newsletters and following up with patients
- Contribute to the clinic’s social media presence (e.g. preparing content, scheduling posts, sharing updates)
- Provide an exceptional customer experience that reflects the values of our physiotherapy clinic

**Qualifications**:

- Must have previous experience in a healthcare setting or customer service role.
- Excellent communication skills and a friendly demeanor.
- Strong organizational abilities, including multitasking with an eye for detail.
- Tech-savvy and comfortable using appointment scheduling software.
- Empathetic and patient-centered approach to customer service.
- Demonstrate initiative

**Why Work With Us**:

- Be part of a supportive and collaborative team environment.
- Make a meaningful impact on patients' lives by contributing to their healing journey.
- Opportunity for growth and development within the clinic.
- Great remuneration.
- Access to discounts
- Professional development resources.

Make a difference with your welcoming presence. Join Melton Physiotherapy & Sports Medicine Clinic today

**Job Type**: Part-time

Expected hours: 10 - 20 per week

Schedule:

- Monday to Friday

Supplementary Pay:

- Performance bonus

Ability to commute/relocate:

- MELTON, VIC 3337: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service/administration: 1 year (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person