Marine Service Technician

Are you ready for what’s next?_
- Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation._

As the world becomes more connected, Navico Group is at the centre of driving what this means in the marine industry. We have an exciting roadmap to carry us through 2024, adding new services for the boater and ensuring safety in everything we do.

We are at the forefront of technology for the leisure marine industry - so it is an exciting time to join

About the role

As a Marine Service Technician, you’ll be office based in Coomera and you will be pivotal in receiving, testing, diagnosing, repairing, and reporting on faulty returned products. You’ll also provide trouble shooting and technical advice and service to our wide range of customers (dealers and end users). You will enjoy managing the challenges of workflow between physical inventory interactions, customer enquiries, and offsite visits to meet our customer expectations from around Australia, New Zealand, and the Pacific.

In addition, you will be responsible for documentation, reporting, and return shipping of Navico Group products on a regular basis as well as the creation of inspection and testing procedures in conjunction with our product experts.

Some Key Responsibilities:

- Demonstrate familiarity with the full Navico Group consumer range of products.
- Assess and confirm reported faults for all returned products, including our Mains level AC power-based product ranges
- Diagnose basic to reasonably complex installation and operator issues.
- Maintain accurate data records for fault analysis.
- Identify and report any regularly occurring issues.
- Manage workflow to meet customer demands and timelines.
- Build and maintain credible and trusted working relationships with dealers and internal staff.
- Work closely with our dealers, end users, and internal staff, to provide quality support, troubleshooting and field recommendations.
- Attend boat shows and promotional events as necessary to aid in sales and perform field technical support when necessary.
- Attend training and be proactive with self-learning on a continuous basis (due to the ever-changing nature of the market and products).

You Bring

A passion for delivering an outstanding level of service and support to our customers, including enthusiasm, maturity, a strong work ethic and an effervescent personality. You have a proven ability to identify and define the cause of a technical problem, ideally based on experience from within the marine/RV industry. In addition, you will have:

- Experience in testing and repairing electronic devices, including 230 V AC devices.
- At least a certification of Restricted Electrical Worker's licence (REL) or equivalent, which enables electrical work to be carried out on mains voltage AC devices.
- A good understanding of power systems i.e. Batteries, Chargers, Battery Management and Digital Switching Systems.
- At least 5 years of Marine and/or Mobile Vehicle industry technical experience
- Strong technical and analytical problem-solving skills with a willingness to learn new technology.
- Excellent communication (written and verbal) and interpersonal skills.
- Excellent attention to detail
- High levels of motivation and commitment with a keen desire to impart your knowledge to others.

This is a truly dynamic environment and if you are someone who wants to make a real difference to our customers, our business and wants to contribute to an ambitious programme of work, we’d love to hear from you.

About Us

Navico Group is uncompromising when it comes to innovation, detail and quality. By unifying the most trusted products and brands into integrated solutions, we allow for simple, plug and play connections and a seamless user experience.

Our vision is to lead marine electronics with outstanding solutions for performance, safety, and enjoyment on the water. Our focus is on making boating safer, easier, more sustainable, and more rewarding for current and future generations.

At Navico Group, we believe that you can only have world-class products and leading brands with the right people behind them. As well as being passionate about our products, we are as passionate about our people. They are the heart of our business, and they make the Navico Group the great company it is.

Be part of our journey

If you think you have what it takes to join our team and the thought of working for a fast paced, dynamic, and growing business excites you, then we would love to hear from you
- Next is Now_
- Brunswick is committed to providing a workplace that offers equal employment opportunities based solely on merit. Therefore, discrimination based on