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Ict Support Technician

2 weeks ago

Mawson Lakes, Australia FSR Group Services Full time

_FSR Group Services (First Security Response) _have been operating since 2010 across all facets of security services and solutions.

Our clients have always said our results-oriented approach and professional, yet friendly staff is what sets FSR apart from our competitors. The staple of our business is based on a combination of things, and it all starts with our **quality people, top of the line training, customer service, innovation and state of the art technology.**

Our commitment to protect people and property with integrity, professionalism and quality services is more than a motto. Our work has been recognized at a local, regional and national level. Join a 100% South Australian owned and operated company

**Key Responsibilities**:

- Technical Assistance:_
- Diagnose and troubleshoot technical issues related to hardware, software, and network systems.
- Issue Resolution:_
- Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
- Escalate complex problems to higher-level support teams when necessary.
- System Maintenance:_
- Perform regular maintenance and updates on IT systems and software.
- Monitor system performance and ensure systems are running optimally.
- Documentation:_
- Maintain accurate records of customer interactions and technical issues.
- Document troubleshooting steps and solutions for future reference.
- User Training:_
- Provide training and guidance to customers on the use of IT systems and software.
- Create user manuals and instructional materials to assist customers.
- System Configuration:_
- Assist in the setup and configuration of new hardware and software.
- Ensure proper installation and functionality of systems for customers.
- Remote Support:_
- Utilize remote access tools to diagnose and fix issues on customer systems.
- Guide customers through troubleshooting steps over the phone or online.
- Security and Compliance:_
- Ensure IT systems and customer data are secure and compliant with company policies.
- Educate customers on best practices for maintaining security and privacy.
- Inventory Management:_
- Keep track of IT equipment and software licenses.

**Qualifications**:

- Proven experience in a technical support role or similar positions.
- Strong understanding of IT systems, hardware, and software.
- Excellent troubleshooting and problem-solving skills.
- Strong communication skills and customer service orientation.
- Ability to work independently and manage multiple tasks effectively.
- Experience with electronic security systems is a plus.
- **Relevant qualification / degree required**

**Benefits**:

- Opportunity to work with a dynamic and growing business.
- Professional development and career advancement opportunities.

**How to Apply**:
We look forward to hearing from you

Pay: $70,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Overtime pay

**Experience**:

- technical ICT: 1 year (preferred)

Work Location: In person