Sdg Contact Centre Team Leader, Victorian Civil and
23 hours ago
Location: Melbourne | CBD
Job type: Full time
Organisation: Court Services Victoria
**Salary**: $72,751 - $88,336
Occupation: Administration/Secretarial
Reference: VG/VT2026B
- VPS3 - full time ongoing opportunity - working within the Victorian Civil and Administrative Tribunal (VCAT)
- Melbourne CBD
**SDG Contact Centre Team Leader (Admin and Planning) -VPS3 - Ongoing**
**About the role**:
Working in a high-volume contact centre environment, you will support a team of Service Officers handling enquiries from VCAT's user with a focus primarily on Planning & Environment, Review and Regulation and Legal Practice matters.
You will need to build rapport with your team, managers and colleagues within VCAT Operations to help drive change and improve VCAT's user experience.
**About you**:
We are looking for someone that thrives in a fast-paced, dynamic environment - this is a demanding role in a unique service delivery environment. You will enjoy engaging with a diverse range of stakeholders and will have a high level of resilience, remaining calm in high-pressure situations. Knowledge of the Planning and Environment Act (1987), Freedom of Information Act (1982), and Valuation of Land Act (1960) is highly desirable
To ensure you are set up for success in this role you will need to:
- be a highly organised and resilient team player and leader
- provide your team (onsite and remote) with ongoing support, coaching and development to allow them to perform successfully
- effectively manage resource availability
- resolve complex enquiries and escalations from VCAT's users and other stakeholders
- have excellent communication skills and be able to tailor your language to your audience
- demonstrate a proven ability to manage competing priorities
- possess well-developed interpersonal and negotiation skills
- have proven experience in building professional relationships at all levels
- work effectively with other internal departments
- identify and initiate areas of process improvement and best practice to enhance service delivery
- actively participate as part of the Leadership Group
**How to apply**:
Applicants are asked to submit a current CV and cover letter outlining their suitability for the role and addressing the key selection criteria.
**Other Information**:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.
Employees of Court Services Victoria are required to comply with any applicable government pandemic order, as well as any policy implemented by Court Services Victoria, in relation to mandatory vaccinations against COVID-19. It is a condition of any offer of employment that applicants for vacant roles with Court Services Victoria agree to comply with any applicable pandemic order or policy regarding mandatory vaccinations.
CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.
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