Sdg Contact Centre Team Leader, Victorian Civil and

7 days ago


Melbourne City Centre, Australia Court Services Victoria Full time

SDG Contact Centre Team Leader (Admin and Planning) -VPS3 - Ongoing

**About the role**:
Working in a high-volume contact centre environment, you will support a team of Service Officers handling enquiries from VCAT's user with a focus primarily on Planning & Environment, Review and Regulation and Legal Practice matters.
You will need to build rapport with your team, managers and colleagues within VCAT Operations to help drive change and improve VCAT's user experience.

**About you**:
We are looking for someone that thrives in a fast-paced, dynamic environment - this is a demanding role in a unique service delivery environment. You will enjoy engaging with a diverse range of stakeholders and will have a high level of resilience, remaining calm in high-pressure situations. Knowledge of the Planning and Environment Act (1987), Freedom of Information Act (1982), and Valuation of Land Act (1960) is highly desirable
To ensure you are set up for success in this role you will need to:

- be a highly organised and resilient team player and leader
- provide your team (onsite and remote) with ongoing support, coaching and development to allow them to perform successfully
- effectively manage resource availability
- resolve complex enquiries and escalations from VCAT's users and other stakeholders
- have excellent communication skills and be able to tailor your language to your audience
- demonstrate a proven ability to manage competing priorities
- possess well-developed interpersonal and negotiation skills
- have proven experience in building professional relationships at all levels
- work effectively with other internal departments
- identify and initiate areas of process improvement and best practice to enhance service delivery
- actively participate as part of the Leadership Group

**How to apply**:
Applicants are asked to submit a current CV and cover letter outlining their suitability for the role and addressing the key selection criteria.

**Other Information**:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits. Employees of Court Services Victoria are required to comply with any applicable government pandemic order, as well as any policy implemented by Court Services Victoria, in relation to mandatory vaccinations against COVID-19. It is a condition of any offer of employment that applicants for vacant roles with Court Services Victoria agree to comply with any applicable pandemic order or policy regarding mandatory vaccinations.
CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.



  • Melbourne, Australia Court Services Victoria Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Court Services Victoria **Salary**: $72,751 - $88,336 Occupation: Administration/Secretarial Reference: VG/VT2026B - VPS3 - full time ongoing opportunity - working within the Victorian Civil and Administrative Tribunal (VCAT) - Melbourne CBD **SDG Contact Centre Team Leader (Admin and...


  • Melbourne, Australia Victorian Civil and Administrative Tribunal Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victorian Civil and Administrative Tribunal **Salary**: $91,418 - $103,725 Occupation: Customer Service/Call Centre Reference: VG/VT0095A - Flexible work location - Work from home and from our CBD office (as required) - No two days are the same - work with a variety of different internal and...


  • Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time / until 6 January 2026 Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $95,102 - $107,905 Occupation: Customer Service/Call Centre Reference: VG/C00327 - Exciting opportunity to develop management skills in a multidisciplinary team - Opportunity to manage a variety of roles...


  • Melbourne City Centre, Australia Court Services Victoria Full time

    About the role - Lead a team of Service Officers and Team Leaders, who provide procedural and process information to VCAT users. - Coach and develop staff in a constantly evolving, high volume Contact Centre environment. - Create, design and improve processes that help Victorian's access information about VCAT's role and processes. The Service Leader role...


  • Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | Southern Metropolitan Job type: Full time / Ongoing Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $74,580 - $90,558 Occupation: Customer Service/Call Centre Reference: VG/VT0142A - Opportunity to join the team at the VCAT community based venue in Frankston. - Regional Administrative Officer, VPS3,...


  • Melbourne City Centre, Australia Court Services Victoria Full time

    **About us** The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster,...


  • Melbourne, Australia Victorian Civil and Administrative Tribunal Full time

    Location: Melbourne | CBD Job type: Other / 1 x Ongoing,2 x Fixed term (to 30.6.24 & 30.6.25) Organisation: Victorian Civil and Administrative Tribunal **Salary**: $56,271 - $72,262 Occupation: Customer Service/Call Centre Reference: VG/VT1856_VT2078_VT2084 - Service Officer VPS2 in VCAT Service Delivery Group’s Contact Centre - Work location: Hybrid...


  • Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time / Ongoing, full time Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $56,271 - $72,262 Occupation: Administration/Secretarial Reference: VG/VG/VCAT/VT0144 - Opportunity to join the VCAT Team at our community-based venue in Bundoora - Ongoing, Full Time, VPS...


  • Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Other / 2 x Ongoing & 1 x until 30 June 2025 Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $76,817 - $93,275 Occupation: Legal Reference: VG/VT1855_VT0246_C00493 - VCAT is seeking a service oriented, highly organised Case Officer to work as part of a team within our Human Rights...


  • Melbourne, Australia Victorian Civil and Administrative Tribunal (VCAT) Full time

    Location: Melbourne | CBD Job type: Full time / until 30 January 2026 Organisation: Victorian Civil and Administrative Tribunal (VCAT) **Salary**: $109,730 - $132,764 Occupation: Legal Reference: VG/VT0034E - Manage a high performing team of dedicated staff - Use your excellent interpersonal, leadership and problem-solving skills **About us** The...