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Internal Sales Representative

2 weeks ago

Brisbane, Australia Vendito Consulting Full time

Sector- Building Products
- Job type- Full Time
- Contact- 0488 825 673- Location- Brisbane
- Salary- 60k/year - 70k/year
- Reference We are seeking a highly motivated
**Internal Sales Representative **focused on delivering quality, service and value to the residential and commercial building materials market in the
**Brisbane (South) **region on a full-time basis. You'll be the primary point of contact for our valued customers. You'll be responsible for managing customer enquiries, resolving service issues, and coordinating sales-related tasks.

As a key point of contact for our customers, you will handle customer orders, inquiries, service issues, and all sales-related tasks. You will be responsible for but not limited to:
**Salary - $60,000 - $70,000 + super**

**Office - Richlands, Brisbane (South)**

**Full time position - Monday to Friday - 9am-5pm**
- Keying in and printing sales orders for both roofing and sheds
- Recording and reviewing time-off requests for delivery
- Managing that all next-day orders are keyed in by the defined cut-off time
- Reviewing order confirmations for keying errors, zero discounts, missing freight charges, etc., and sending them to customers as soon as they are checked
- Answering phone calls, passing on messages, or resolving issues with the relevant team member
- Assisting sales reps with quotations, account opening, or any sales-related work when they are off-site
- Assisting the branch manager and accounts personnel while reviewing customer credit requests
- Coordinating shed orders from our national-level customers from start to finish
- Serving walk-in customers as required
- Assisting customers with owner pick-ups
- Managing purchase orders raised from sales orders keyed for buy-in items
- Liaising with customers regarding any service issues or complaints
- Raising purchase orders in Pronto as required
- Ensuring that all sales orders received in the day are keyed into Pronto irrespective of due dates, not just next-day orders
- Initiating and completing the back-order process, notifying customers of an ETA
- Informing customers of revised ETAs if we are unable to meet their delivery requirements due to truck or machine breakdowns
- Managing reception as required
- Assisting admin personnel in managing office requirements
- Performing any other ad-hoc duties as required by the Site Manager as part of business requirements.