Home Care Engagement Officer

Who we are

Accent Home Care is a division of Tabulam and Templer Homes for the Aged (TTHA) who have been supporting older people for over 50 years. Accent Home Care has a range of services that extend to Home Care Packages (HCP), Commonwealth Home Support Programme (CHSP) and private services. TTHA is a Culturally and Linguistically Diverse (CALD) provider with its origins in the Melbourne German Community located in Bayswater and now servicing metropolitan Melbourne.

What the role is

We are currently recruiting for a full-time Home Care Package Engagement Officer who has exceptional skills in sales, communication, relationships building, preferably with experience working in the aged care sector. The role is critical in managing relationships and expectations of new consumers and their representatives. The Home Care Package Engagement Officer is critical to the growth of the business as they will be the first point of contact for new consumers and their representatives.

About You

You will be an enthusiastic and professional individual with a good eye for detail and have exceptional customer service focus. You will have a history of managing stakeholder relations and a demonstrated history of your achievements. You will need to be a team player with excellent communication and organisational skills with the ability and initiative to work on your own. You will have demonstrated ability to interact with a diverse range of cultures, backgrounds & personalities; if you speak a European language such as German or Polish, this will be an advantage.

Key Responsibilities
- Being welcoming and engaging with customers and stakeholders
- Manage and coordinate the intake, onboarding and discharge of Consumers
- Maintaining and establishing relationships with new potential consumers
- Strong sales experience and a history of achieving sales targets/KPIs (highly regarded)
- Ongoing wiliness to undertake sales and customer service training
- The ability to work well within a team and support colleagues
- Providing clear and concise written handover of all newly onboarded clients provided to Care Advisors in the team.
- Excellent interpersonal communication skills (written and oral)
- Knowledge and experience in data management including processing, storing, organising and maintaining data base and preparing statistical reports.
- Promoting the service by attending trade stalls, visiting community centres and similar
- Demonstrated community development experience, liaison, and networking with internal and external stakeholders
- Current Driver’s License and preparedness to drive a vehicle in the course of performing the role
- Ensure Care Advisors have the required allocation of Consumers
- Coordination of admissions and discharges of Consumers to the service
- Utilise Government websites/portals to register consumer admissions and discharges
- Ensure the Client Management system is kept up to date.

Desirable
- A solid working understanding of Home Care Packages and Commonwealth Home Support Program
- Knowledge of the Aged Care Standards

Why work for Accent Home Care
- Full-time Monday-Friday Office Hours
- Salary Packaging options (up to $15,899 tax free)
- Meals and entertainment allowance of up to $2,650
- Be part of a collaborative and supportive team in an inclusive work environment
- Opportunities for professional development and ongoing training

How to apply

If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you

APPLY NOW

No recruitment agencies, please

**Salary**: $40.00 - $43.00 per hour

**Benefits**:

- Salary packaging

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Bayswater, VIC 3153: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)