Team Lead

1 week ago

Melbourne, Australia IPAR Full time

**Company Description**:
Cogent Thinking delivers best practice Injury Prevention and Care Coordination services that are tailored to the specific requirements of every customer. Our mission is to act early to assist companies proactively manage their workplace health through a number of health and wellbeing services.

Due to continued growth - we are currently seeking a Team Lead to manage a team of Care Coordinators and oversee the development and implementation of Cogent operational process, to ensure excellence in service delivery and customer service. The team provides a range of coordination and support services to Cogent’s clients and customers (and similar services).

The responsibilities include but are not limited to:

- Lead, supervise and coach team so that they undertake work in accordance with divisional priorities, policies and processes.
- Conduct regular progress reviews, annual performance. appraisals and support individuals in meeting professional development requirements.
- Manage and monitor team resourcing and portfolios.
- To assist in the on-boarding of new customers (as required).
- To work with relevant Cogent staff members to ensure management of all accounts as per Cogent’s Account Management framework.

**Qualifications**:
We are looking for:

- Knowledge of WorkCover legislation across several states.
- Understanding of Return to Work and case management principles.
- Allied Health background is desirable.
- Well-developed written and verbal communication skills.
- Strong customer service focus.
- IT Savvy including a working knowledge of the Microsoft Office suite
- Time management skills.

**Additional Information**:
**Join a group which offers**:

- Employee discounts for health insurance, gyms, pools and travel club
- Novated leasing and salary sacrificing
- Paid parental leave
- Genuine career opportunities
- Ongoing professional development
- Hybrid working arrangements
- CBD office close to public transport

**You are welcome here**:
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Aboriginal and Torres Strait Islander Australians to our team. When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution.

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