Customer Service Associate: Japan Support
5 days ago
**Customer Service Associate: Japan Support (Japanese and English speaking)**
**Location: Sydney, Australia**
**Work type: Hybrid**
**Start date: ASAP**
**Requirements of the role: You will be based in Sydney and reporting to our Customer Service Manager who is based in Japan, and you will be providing customer support for our Japan region. You will be required to work standard Japanese working hours of 10am - 7pm JST (12pm - 9pm AEST) Hybrid work between office and remote is possible, after training and completion of a successful 6-month probation period**
**Who You Are**:
- You thrive in a fast-paced, service-oriented environment where terrific customer support is critical.
- You are responsible for providing service to inbound customer inquiries that are service-related and you deliver administrative assistance and general support to the sales team.
- Your goal is to help our customers, internal and external, work smarter.
- You are comfortable using various computer systems for entering and tracking invoices, orders, quotes, and sales data.
- You are skilled at answering general customer inquiries and you resolve problems in a manner that enhances the overall customer relationship.
- You are of advanced level for both written and verbal communication in Japanese and English (C1 level and above)
**Your Next Challenge**:
- Sells to customers and engages in discovery activities that determine customer needs, suggest relevant products and services, and gather relevant customer information.
- Encourages and enables customer to self-serve.
- Processes, tracks, codes and manages invoices and internal reports in a timely and accurate manner through the use of various computer systems.
- Provides creative solutions and strives to find more productive and efficient ways to process, track and manage invoice processing.
- Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.
- Consistently answer phones promptly to ensure customers receive timely service and attempts to direct the customer to the appropriate sales person to assist them with sales queries.
- Handles customer requests for service related to password resets, download issues, technical questions, etc.
- Creates research Customer Relationship Management (CRM) tickets
- Other duties/assignments/projects as assigned by the management.
**What You'll Need**:
- Based in Sydney with the relevant work visa
- Must have advanced written and verbal in both Japanese and English (C1 level and above)
- Strong interpersonal, organizational and communication skills.
- Relevant customer service experience.
- Strong attention to detail.
- Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.).
- Strong desire to learn.
- As a hybrid/work-from-home role after passing 6 month probation, minimum home internet speed bandwidth of at least 10Mbps is required to ensure comfortable work from home setup
**Why Join Us**:
- Getty Images Australia is located in North Sydney, our modern and luxe office has a stunning view Sydney Harbour, is close to public transport and the Sydney entertainment hub.
- We offer flexible hybrid work model and have a host of other exciting benefits such as subsidised private health insurance, above statutory superannuation contributions, additional paid annual leave days, working from home reimbursements, paid parental leave and much more
- Be part of a fun and dynamic team with an admirable culture with the ability to thrive, grow and be creative.
- We are an equal opportunity employer and welcome all races, religions, and genders. We have zero-tolerance for workplace bullying, discrimination, and harassment.
- If you have a keen interest in the arts and media industry, or if you are passionate about photography and video content, then this is the role for you
**Who We Are**:
Getty Images is a preeminent global visual content creator and marketplace. Through Getty Images, iStock, and Unsplash, we offer a full range of content solutions to meet the needs of any customer—no matter their size—around the globe.
Getty Images encompasses the largest and best path to market for visual creators through their premier brands including its core, Getty Images; iStock, a value offering of creative stills and videos providing a significant volume of exclusive content to small and medium-sized businesses; and Unsplash, a free offering of creative stills servicing the fast-growing and broad-based creator economy.
**Help us move the world with images **Bringing award-winning imagery to everyone, Getty Images has customers in almost every country in the world, with websites in **23 languages**, bringing the world’s best content to media outlets, advertising agencies and corporations, small businesses and increasingly, direct to consumers.
Getty Images works with over **541,000 contributors **and image partners to
-
Associate Customer Resolution Officer
2 weeks ago
Sydney, Australia NSW Department of Customer Service Full time**Associate Customer Resolution Officer** **SNSW Grade**:5/6 **Employment Type**:Ongoing Full-time **Location**:This role can be based in McKell, Parramatta or Gosford. Hybrid and flexible working conditions available. In office presence required 2-3 days a week as per DCS directive. **Salary range**:$88,123 - $100,708 plus 11.5% Super **About the...
-
Customer Success Associate
5 days ago
Sydney, Australia Qualtrics Full timeAt Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit,...
-
Customer Service Associate
2 weeks ago
Sydney, Australia W. L. Gore & Associates Full time**Job **: Sales Operations **Primary Location **: Asia-Pacific-AU-NSW-Sydney Travel% : None **Shift **: Day **Schedule **: Part-time Customer Service Associate - 224142 **About Us**:Gore is a materials science company focused on improving lives through discovery, product innovation and rewarding careers for our Associates. **About the Role**:We are...
-
Customer Service and Sales Support Associate
2 days ago
Sydney, Australia W. L. Gore & Associates Full time**About Us**:Gore is a materials science company focused on improving lives through discovery, product innovation and rewarding careers for our Associates. This role will be located at our facility in Sydney, Australia. **Responsibilities**: - Support effectively the order to cash process, including administering order fulfilment using an ERP system and...
-
Customer Service Associate
2 weeks ago
Sydney, Australia Give A Grad A Go Full timeCompetitive starting salary of $60,000 + Super and bonus opportunities - Flexible work schedule to fit your lifestyle - Fluid progression based on performance **Want to kickstart a career at a renowned FinTech company? Looking for graduate Customer Success jobs with awesome learning and development opportunities in Sydney? This fantastic new Customer...
-
Customer Service Associate
5 days ago
Sydney, Australia PERSOLKELLY Full time* 12-month contract - WFH opportunities - Be part of a passionate and high performing team An opportunity presently exists for an experienced Customer Service Associate with some Pharma or Medical Device exposure, to join a Global business which specialises in the supply and shipment of cardiovascular products to clients across Australia & New Zealand. This...
-
Associate Director
2 weeks ago
Sydney, Australia NSW Government -Department of Customer Service Full time**Associate Director - Technical Accounting, Ongoing opportunity, based in Sydney CBD (McKell) + hybrid/flexible working option.** - Clerk Grade 11/12 salary starting from $139,787 base +11% super, commensurate with experience. - Based in Sydney CBD (McKell) with hybrid/flexible working options, - Excellent learning and development opportunities ***About...
-
Customer Service Representative
5 days ago
Sydney, Australia NSW Department of Customer Service Full time**Customer Service Representatives Part Time - Brookvale Service Centre** **Title**: Customer Service Representative (Service Centres) **Salary**: Service NSW Grade 3/4 ($71,959 - $ 87,753pro-rata, plus employer's contribution to superannuation and annual leave loading) **Location**: Brookvale Service Centre **Employment Status**:Part Time, ongoing...
-
Customer Support Officer
2 days ago
Sydney, Australia NSW Government -Department of Customer Service Full time**Customer Support Officer** **Grade 3/4, Opportunities Galore! Temporary/ Ongoing/ Full Time/ Part Time!** **What’s the Job?** *** Our Customer Service Officers are a dedicated team of customer service Extraordinaires with a technical IT flair. You will have the opportunity to interact with people from across our business and can go to sleep every...
-
Sydney, Australia Bluebell Australasia Ltd Full time**ABOUT OWNDAYS** OWNDAYS is an international optical retail company founded in Tokyo, Japan in 1989 and celebrated a milestone of 500 stores in 2023 across Japan, Singapore, Taiwan, Thailand, Philippines, Australia, Malaysia, Vietnam and Netherlands. The brand aims to process a pair of quality glasses within 20 minutes from optometry to delivery. All...