Aso3 - Customer Services Officer

9 hours ago

Adelaide, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

**Department for Education**
**Job reference**: 681288
**Location**: 5000 - ADELAIDE
**Job status**: Short Term Contract
**Eligibility**: Open to Everyone

**Why work with us**:
Every child and young person deserves a great education.

We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with learners, students, parents, and the wider South Australian community will build a world-leading public education system. One that is equitable and prioritises learning and wellbeing.

Together we will make our education system the best it can be.

When our children and young people thrive, so do our communities and our state.

**About the role**:
The Customer Service Officer (CSO) is responsible to the Manager Customer Feedback within the Customer and Information Services directorate for providing exceptional customer service as the first point of contact for internal and external customers. The CSO responds to general departmental enquiries and feedback by telephone and via the online portal and will triage incoming complaints about schools and preschools to ensure effective resolution.

This role promotes best practice relating to a call centre approach using effective communication in a timely and accurate manner drawing on departmental knowledge and or appropriate referral to the business area to best assist with the customers enquiry.

The role supports the department's commitment to delivering effective customer experiences, fostering a culture of service excellence, driving continuous improvement and enhancing the corporate profile of the department. Within this context, the position needs to demonstrate a high level of responsiveness, resilience, and accurate record keeping.

**Special conditions**:
The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry. The incumbent will be required to undertake RRHAN -EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course which will be required to be updated every three years.

For all other Special Conditions please refer to the attached Position Description.

**Qualifications**:
**Desirable**: Experience in a call centre or customer service environment.

**Essential**: Nil.

**Remuneration**:
ASO3 $67,589 - $72,033 per annum (1.0 FTE), plus superannuation (11.5%) and leave loading.

**Enquiries**:
**Application instructions**:
Applications should be made through the IWorkForSA website.

Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration, and a cover letter of no more than 2 pages addressing the key competencies in the attached position description.

People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.

**Additional note**:
This is a full-time contract role (1.0 FTE), initial 6-month term contract. Part-time arrangements may be negotiated.

**Applications close**: 24/07/2025 11:30 PM

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