Assistant Service Manager

6 days ago

Glen Iris, Australia CTS People Full time

**Ready to Shift Gears? Join Bunbury Trucks**

Looking for your next big career move? Bunbury Trucks, a leading dealership delivering top-notch service, is hunting for a dynamic **Assistant Service Manager**.

**Bunbury Trucks** is a leading dealership dedicated to providing exceptional service and support to our valued customers. As the Assistant Service Manager, you will be responsible for overseeing the daily operations of the service department. Your role is critical in ensuring excellent customer satisfaction, achieving business objectives, and maintaining strong relationships with our Franchisor.

This role is your pit stop on the fast lane to success. If you're driven, skilled, and eager to be part of a high-performing team, this could be your ticket to an exciting journey ahead.

**Key Responsibilities**
- Manage and oversee the daily operations of the service department, including scheduling, workflow, and staff supervision.
- Ensure all service work is performed efficiently, accurately, and in a timely manner.
- Ensure all Repair Orders are closed within 12 hours of job completion.
- Finalise all non-account (COD) customer Repair Orders prior to vehicle release.
- Address customer concerns to maintain high levels of satisfaction and ensure quality service.
- Develop and implement service department policies and procedures to enhance efficiency and customer service.
- Monitor and manage department performance metrics, including productivity, profitability, and customer satisfaction.
- Coordinate with parts and sales departments to ensure seamless operations and service delivery.
- Oversee the training and development of service staff to enhance skills and performance.
- Ensure compliance with safety regulations and dealership policies.
- Handle escalated customer issues and provide effective solutions to maintain loyalty.
- Develop and manage the service department budget, focusing on cost control and revenue generation.
- Support the Fixed Operations Manager in achieving overall dealership goals and objectives.

**Why Join Us?**
- **Competitive salary**: $75,000 + superannuation.
- **Incentives**: Bonus based on department performance—your success is rewarded.
- **Career acceleration**: Professional development and future opportunities await.
- **Team culture**: Supportive, dynamic, and always striving for excellence.

**About You**:
To succeed in this role, you should possess:

- Proven experience in a service management or supervisory role, preferably within the automotive or truck industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- A commitment to delivering exceptional customer service.
- Strong problem-solving and decision-making skills.
- A results-driven attitude with the ability to meet and exceed targets.
- Familiarity with service department operations, safety regulations, and compliance standards.

**Why Bunbury?**

Swap city chaos for coastal charm Bunbury offers a relaxed lifestyle, friendly locals, and a community vibe that’s hard to beat. Your career and quality of life are about to level up.

Pay: From $75,000.00 per year

Supplementary Pay:

- Performance bonus

Work Authorisation:

- Australia (preferred)

Work Location: In person

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