Community Manager

JLL supports the Whole You, personally and professionally.
Shaping the future of real estate for a better world
At Work East, located at 990 Whitehorse Road, in the heart of Box Hill, our dynamic and innovative workspace is designed to propel our clients’ businesses to new heights. Box Hill is a thriving community filled with rich multicultural diversity reflected in its community. We offer solutions and services that align with current and emerging workplace needs and expectations. Our engaging, well-curated community programs focus on high-level business partnerships, community events, and creative networking opportunities. Experience a dynamic work environment that fuels creativity, collaboration, and growth at Work East.
Our exceptional amenities, curated programs, and prime location at 990 Whitehorse Road close to a major transport hub, will ensure that our customers thrive in our innovative workspace. Work East is your gateway to CBD-style business without the long commute.
We offer a well-designed and appointed workspace environment of suites and desks to meet the needs of business while supporting our community with opportunities to meet, mingle and collaborate in communal and event spaces, and meeting rooms, all equipped with a range of audio-visual solutions.
**What this job involves**:
We’re looking for a part time Community Manager to join our team You will provide exceptional customer experiences, maintain high standards of service, establish a strong brand presence, and contribute to the financial success of the flexible workspace business. The Community manager serves as the welcoming face of Work East, ensuring that customers and visitors have a positive first impression. The role encompasses various responsibilities including managing customer onboarding, ensuring the seamless operation of the workspace and its facilities, and organising engaging community events to foster a sense of belonging and to encourage networking among customers.
This is a part time role working Tuesday & Wednesdays, 8:30am - 5:00pm
**A snapshot of the role**:
Developing and managing the customer service program and experience
Manage all customer feedback to ensure continual improvement in our customers’ experiences
Welcome members and make sure they are well settled into their spaces
Actively contribute to creating and sustaining a positive, inclusive, professional, fun and team culture and work
Conduct tours as required for stakeholders or potential customers
Oversee and curate a program of events designed to build community and generate additional revenue
**Sound like you? This is what we’re looking for**:
You’re genuinely passionate about providing outstanding customer service and this has been proven in your prior roles
You are highly organised and take great pride in being accurate with everything you do
You’re self-motivated and can keep yourself focused on balancing your workload
You’re energetic and love letting your personality show through
You possess a high standard of communication and can relate to others easily
**What you can expect from us**:
We value your health and wellbeing which is why we are excited to announce a whole raft of new benefits through our WHEREFIT partnership WHEREFIT provides you with access to exclusive corporate discounts of up to 40% off at leading fitness and wellbeing brands across Australia. With over 2,000 unique offers across gyms, activewear, studios, healthy meals, supplements, accessories, self-care and more, there is something for everyone so you can perform at your best
Please note, although developing relationships with agencies forms a component of the JLL talent acquisition strategy, on this occasion agency submissions will not be accepted.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, va