Supervisor

Support the Restaurant Managers and Team; An opportunity to progress with a company that loves its people, its customers and loves to give back

About Zambrero

Zambrero - Feel Good Mex with a Mission. We are a quick service restaurant that was founded in 2005 by philanthropist and entrepreneur Dr Sam Prince and have quickly grown to become Australia's largest Mexican franchise.At Zambrero, we source the best ingredients which are prepared and served in an exciting, fast paced and dynamic environment. Our food not only feeds our customers but through our Plate 4 Plate initiative we donate a plate of food to someone in need for every burrito or bowl purchased. We have developed a strong and dependable delivery model and partner with many aggregators including Menulog, DoorDash to name a few.

Supervisor

We have an exciting opportunity available for an energetic and enthusiastic Supervisor. Our Supervisors will be required to perform every task just like all Team Members and Managers. As a Supervisor, you will be responsible for supporting the Restaurant Management team in supervising daily shifts in the restaurant by monitoring people, food safety, product and equipment in order to deliver outstanding customer service, quality food products and excellent workplace and food safety. You will be passionate about fostering a positive culture within the restaurant
- focused on exceptional customer service, working together, helping those in need and making Zambrero an enjoyable place to work.

Position Duties

During a shift you will demonstrate leadership by: Setting the pace and communicating effectively to all team members on shift. Welcoming every customer with a smile and being genuinely friendly and engaging at all times. Following basic procedures in relation to uniforms, grooming and punctuality. Establishing and maintaining commitment from Team Members and other Supervisors. Actively contributing to the development and retention of all Team Members. Developing, sharing knowledge and experience, and train Team Members. Providing constructive feedback on all Team Member performance reviews. Resolving customer enquiries promptly and with ease ensuring a positive outcome. Follow all Zambrero’s security and safety procedures. Recording and acting on any hazards identified. Correctly implement and enforcing the Zambrero Food Safety Program. Ensuring that all members of the team are following food safety procedures. Properly executing, enforcing and managing sanitation requirements. Ensure the appropriate and safe use of equipment during a shift.

We are looking for people who are: Passionate about great food, exceptional customer service as well as our humanitarian values and be ready to make a difference. Positive, confident, happy and smiling - able to build on the great workplace, celebrate shared success and be willing to go the extra mile to help the team. Able to speak clearly and listen attentively to both customers and colleagues and have good attention to detail. Able to maintain a professional, well-groomed and neat appearance at all times.

Mixture of AM/PM shifts available. Must be available weekends on a rotating basis

Preferred: A current RSA we can help with this if you do not have one but have relevant experience.

Experience: Customer service/Hospitality - 1 to 2 years preferred.

**Job Type**: Casual

**Benefits**:

- Employee discount
- Free food

Schedule:

- Day shift
- Evening shift
- Flexible hours
- Weekend availability

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- RSA (preferred)

Work Authorisation:

- Australia (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)