Customer Experience Administratoe

2 days ago

Heidelberg, Australia Healius Full time

Customer Experience Administratoe

**Job Reference**:16368

**Why You Will Be Excited About This Role**

At Healius, we all have one thing in common, we are passionate about making a difference to the health of Australians. And right now it's an exciting time to join us.

**About Us**
- Healius employs 8,000+ passionate people, with an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia.

We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals, to small Indigenous Australian communities.

This means that you will be working with purpose whilst being a part of a business big enough to offer interstate mobility, job security and opportunities to fulfill your career ambitions.

**What You Will Be Doing**
- As part of our ECG Department, you will be responsible for the coordination, entry, and processing of cardiac diagnostic data including ECGs, Holter monitors, blood pressure monitors, and spirometry tests. This is a fast-paced role requiring excellent organizational skills, a high level of accuracy, and strong communication.

**Your key responsibilities will include**:

- Download and upload Holter and BP monitor data via **Cardioscan**.
- Enter and validate results in the **LIS** system.
- Fax results and ECG traces to referring doctors.
- Prioritize and process cases according to urgency assigned by cardiologists.
- Liaise with clinics and confirm receipt of critical results.
- Coordinate the distribution of Holter monitors for mobile collectors.
- Follow up on missing traces and incomplete submissions.

**What Type of Person Will Be Successful**

**These are the type of attributes & skills you would possess**:

- Previous experience in a medical, pathology, or diagnostics setting (preferred)
- Strong data entry and administrative skills
- Ability to prioritize workloads and handle urgent cases efficiently
- High attention to detail and strong follow-through
- Confident communicator, both written and verbal
- Familiarity with Cardioscan is an advantage
- .

**Benefits, Perks and Wellbeing**

**As part of working for Healius, you will have access to a range of benefits & perks including**:

- **Benefits platform** - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
- **Fitness Passport**- Access top fitness centres & pools across Australia at a subsidised rate.
- **Corporate health insurance discounts**, banking benefits and novated leasing salary packaging.
- **Career growth and development opportunities** with access to a comprehensive library of online courses and learning paths via our e-learning platform.
- **Confidential health and well-being support**through our Employee Assistance Program, available to all employees and their family members.

**Our Commitment to Diversity And Inclusion**

Dorevitch Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

**How To Apply**

**Healius is committed to responding to every applicant.

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