Client Service Associate

2 weeks ago

Sydney, Australia Guidepoint Full time

**OVERVIEW**:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients' decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

**Play a vital role in Guidepoint's success.**

As an Associate on the Client Service team, you will understand your client's unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,800,000 Guidepoint Advisors, determining which ones are best suited to speak with the client.

For many of our employees, the Associate role represents their first job post-college, and provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines.

**This Client Service Associate role will only start in January 2026**

**Who We Are**:

- Team-oriented and collaborative
- Hard-working professionals who strive for excellence
- Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
- Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
- Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.

**What YOU will own**:

- Work with Project Managers to develop strategies for satisfying each client project request
- Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
- Identify the best leads and invite them to join our network to participate in consultations with our clients
- Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

**Experience YOU will bring**:

- Graduating with a Bachelor's degree from a recognised institution by the end of 2025
- Previous internship/volunteering/extracurriculars

**Skills YOU will Bring**:

- Able to start full-time work in January 2026
- Desire to work in a sourcing/lead generation type of role
- Ability to work in a fast-paced, results-oriented environment
- Excellent time management and organizational skills
- Outgoing personality with the ability to speak with people at all professional levels
- Intellectual curiosity and desire to learn
- Excellent written and verbal communication skills
- Demonstrated ability to work both individually and as part of a team

**What We Offer**:

- Central located office in Martin's Place
- Casual work environment
- Hybrid - 2 days work from home
- Dynamic and multi-cultural team

**Interview Process**:

- Meet your Guidepoint Recruiter- Meet the Guidepoint Teams- Hiring Manager and Hiring Team Interviews
- Mock Assessment (Role Dependent)- Complete a simulated client request and gain more insight into the role
- Have a mock assessment debrief
- Interview Process Outcome

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

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