Guest Service Agent

2 days ago

Melbourne, Australia Punthill Manhattan Hotel Full time

Come and join the team at Punthill Manhattan - perfect city location

The Local Host (LH) are the first point of contact in the business as they are first to welcome our valued guests through the doors of all our hotels across the group. They play a major role in meeting the needs and requests of our guests and ensuring operations run smoothly throughout their stay with us.

Guest services is a top tier priority for our Local Hosts as they drive the business through the deliverance of exceptional guest services to guarantee guest satisfaction is within reach. While their role is not limited to just the front desk, they are a key leader in sales through capturing data and maintaining guest relations to support our Sales, Housekeeping, Maintenance and Food & Beverage team.

The Local Host works independently and collaboratively to create memorable experiences for our valued guest. They achieve the best possible outcomes for our guest and our business as they work in accordance with Veriu Group Values, to promote and sustain the culture and contribute to the vision.

**Key Accountabilities**
- Completion of all day-to-day front of house tasks & preparation
- Achieves hotel sales through data capture, conversion and communication.
- Competent in deliverance of expertise local area knowledge.
- Achieves and exceeds guest requirements through successful collaboration with sales, housekeeping and maintenance.

**Skills & Capabilities**
- Hotel Operations
- Customer Services
- Collaborative and inclusive work style
- Proactive solution-focused approach and decision making
- Customer service and strategic relationship building.
- Reservation bookings & quotations
- Local knowledge of area to provide recommendations for hotel guests

**Job Types**: Part-time, Permanent

Pay: $26.70 - $40.05 per hour

Expected hours: 8 - 38 per week

Application Question(s):

- What is your usual availability to work?
- If any, what Property Management Systems have you used in the past and how competent are you on these systems?

Work Authorisation:

- Australia (required)

Work Location: In person

  • Guest Service Agent

    2 days ago

    Melbourne, Victoria, Australia Next Hotel Melbourne Full time $40,000 - $60,000 per year

    Join our team at Next Hotel MelbourneAre you passionate about creating unforgettable guest experiences in a vibrant and stylish environment? Pro-invest Group is excited to invite applications for the Guest Service Agent position at Next Hotel Melbourne, where exceptional service and immersive experiences come together in Melbourne's premier retail and dining...

  • Guest Service Agent

    2 weeks ago

    Melbourne, Australia MOVENPICK Full time

    **Company Description** At Mövenpick Hotel Melbourne we do ordinary things in an extraordinary way. We believe true hospitality is about turning small gestures into heartwarming moments and are looking for a part-time Guest Service Agent who wants more than just a job. Come, share your passion and start your journey with us! Located opposite Southern Cross...

  • Guest Service Agent

    2 weeks ago

    Melbourne, Australia The Cullen Full time

    Inspired by and dedicated to Australian contemporary artists, **Art Series Hotels** offers a hotel experience a little extraordinary. Inspired by and dedicated to Australian contemporary artists, **Art Series Hotels** offers a hotel experience a little extraordinary. This boutique Art Series Hotel, **The Cullen** in the heart of Prahran is home to a team of...

  • Guest Service Agent

    2 days ago

    Melbourne, Australia Oakwood Premier Melbourne Full time

    **The Company** Oakwood Worldwide is a global brand and has owned and operated hotels and apartments internationally for over 20 years. Oakwood Premier Melbourne is the perfect choice of accommodation for those who seek indulgence and style. The impressive property offers our guests state-of-art technologies combined with all the amenities and services of...

  • Guest Service Agent

    2 weeks ago

    Melbourne, Australia Shadow Play by Peppers Full time

    **Shadow Play by Peppers** is inclusive of one and two bedroom apartments with floor to ceiling windows and contemporary décor. Housed within the hotel is a cocktail bar come suit tailoring service and an enclosed garden space on the top floor, featuring a freestanding fireplace and commanding bayside views. An exclusive rooftop entertainment area boasts...

  • Guest Service Agent

    7 days ago

    Melbourne, Australia Courtyard by Marriott Full time

    **Job Description**: **Job Number** 23145138 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Courtyard by Marriott Melbourne Flagstaff...

  • Guest Service Agent

    1 week ago

    Melbourne, Australia Wyndham Destinations Full time

    **Put the World on Vacation** At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel...

  • Guest Services Agent

    3 hours ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23095407 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Melbourne Docklands, 443 Docklands Drive, Melbourne, VICTORIA, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management We are looking for a **Guest Service Agent **to join our **Four Points...

  • Guest Service Agent

    1 week ago

    Melbourne, Australia Holiday Inn Full time

    **Guest Service Agent - Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street Mall** Nestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination has arrived - discover the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms....

  • Guest Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Holiday Inn Melbourne Bourke Street Mall and Hotel Indigo Melbourne Little Collins Full time $45,000 - $65,000 per year

    Guest Service Agent – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street MallNestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination has arrived – discover the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms....