Customer Relations Officer

**Introduction**:
BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness.
At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey.
We inspire healthy and happy living through our SONA® (Happiness) values and enhance our employee's wellness through the following employee benefits:

- Emotional Wellness: Enhance your happiness. Enjoy a wellness day off each year to take on your birthday, for your family, or just for you because you are worth it.
- Physical Wellness: Improve your health and wellbeing with a fitness allowance for remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness
- Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance
- Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS Health EAP and wellbeing portal

**Description**:
Become a Customer Relations Officer at BallyCara, where your energy and enthusiasm will thrive This role is ideal for someone who enjoys working with people, seeks variety in their day, and wants to be part of a welcoming and dynamic community.
- Be a friendly face and voice of BallyCara: Answer phone calls, greet visitors, and provide outstanding customer service.
- Keep our spaces welcoming: Maintain the Reception and Health Clinic areas to a high standard.
- Handle enquiries and bookings: Direct Home Care queries and wellness booking to the appropriate person.
- Assist with administrative tasks: Provide general support to ensure operations run smoothly across BallyCara.
- Engage with residents and the community: Connect with our residents and take part in community activities.
- Support events: Take part in event set up and preparations
- Attend expos and events: Represent BallyCara at various events to share our mission and values.

Be part of a team where your friendly attitude, creativity, and ability to connect with others make a difference. At BallyCara, we celebrate community and make everyday count
**Skills and Experiences**:
To be successful in this role you will have the below essential skills:

- Strong Communication Skills: Excellent verbal and written communication to interact effectively with residents, visitors, and team members.
- Customer Service Excellence: Proven ability to provide friendly and professional service both in-person and over the phone.
- Organisational Skills: Ability to multitask and manage time effectively to handle various administrative and reception duties.
- Attention to Detail: Ensuring accuracy in administrative work
- Tech-Savvy: Proficiency in Microsoft Office Suite and experience
- Team Player: Collaborative mindset to work well with different teams and support various projects.
- Adaptability: Flexibility to handle different tasks and adapt to changing priorities.
- Interpersonal Skills: Warm, approachable, and able to build rapport with residents and stakeholders.
- Problem-Solving Ability: Quick thinker who can resolve customer inquiries and challenges effectively.
- Previous Experience: Experience in a similar customer service or administrative role is preferred.
- Knowledge of Aged Care or Community Services: Advantageous but not essential.
- Police Check: Ability to obtain through the Ballycara recruitment process
- COVID vaccinations: As per government recommendations

We appreciate the interest of all applicants. Please note that only those selected for an interview will be contacted.