Trainee Customer Experience Psc1307

**Own your future with a Traineeship at Port Stephens Council (PSC) - ready for commencement in January 2026**
**The opportunity**

Our Customer Experience team are the first point of contact for our Community within Port Stephens, handling every enquiry with care and professionalism every time.

As our Trainee Customer Experience, you will be trained in providing first class customer experience through over the phone enquiries, online customer requests, web-chat, and our socials.

Not only will you gain invaluable on the job work experience from the team, you will also undertake a Certificate III in Business (Customer Engagement).

**What does a career at PSC look like for me post-Traineeship?**

Whilst we can’t guarantee a permanent position post-Traineeship, this is what a career path could look like with a qualification behind you:

- Customer Experience Officer
- Business Administration roles - with your new found knowledge of Council operations the doors open to all types of administration opportunities
- You might move your way into a leadership position and work as a Team Leader across any of our Customer facing teams, even at our Visitor Information Centre
- Or a strategic leadership position such as a Customer Experience Coordinator

**This is a contract opportunity**- working full-time 35 hours / week + access to a flexible working arrangement + access to study leave to attend courses at your formal education provider during work hours

**Base Hourly Range**:$26.70 to $34.16 (T4 - T7) + 12% superannuation + $2,464 retention allowance

**Under 18 years of age**: $19.85 (T2) + 12% superannuation + $2,464 retention allowance

**You will be working from** PSC Administration Building, Raymond Terrace

**Some of the key responsibilities within this role are listed below however you can view the full list here -**view the position description.**
- Triage a wide-variety of Council related enquiries

**What does it mean to be a Trainee at PSC?**

Throughout your Traineeship, you’ll receive;
- Financial support in a paid role, including full payment for your studies
- Time in your work week to attend your formal training
- Progression through your salary levels with each year of successful completion
- You will also have the opportunity to participate in our internal networking events, where you can meet and socialise with other Apprentices, Cadets and Trainees at PSC
- Opportunities to develop your own professional and social networks through collaborating with other teams across PSC

**We’re all about putting the right people, in the right role Here’s what we’re looking for**:

- Demonstrated commitment to the completion of a Certificate III in Business (Customer Engagement).
- Access to reliable transport for attendance at both work and external training providers
- Ability to work in a team environment

**This is life at PSC**
- Work/Life balance with generous leave entitlements, flexible work options and leave in lieu
- Long service leave when you’ve been with us for just over 5 years
- Health & Wellbeing leave to recharge when you need it
- Industry leading Paid Parental Leave accessible for all employees - regardless of how you became a parent, we offer 14 weeks that can be taken within 2 years from the birth, adoption, or long-term foster care of your child.
- PSCare Day available to all employees to take in addition to your regular leave entitlements
- Confidential support (including mental health) through our employee assistance program
- Award winning health and wellbeing program PSCare, Workers Health Initiative with access to a broad range of gyms in the area, and discounted health insurance
- Free parking on site and a convenient local shopping centre
- Coffee and food to keep you sustained at our on-site café
- And lots more

**Enough about us, we want to hear about you So tell us about**
- Why you want a career in Customer Service?

**Ready to Apply? Here’s what you need to know**
- a copy of your resume
- provide responses to questions outlined above

**Applications Close**:Midnight, Sunday, 21 September 2025

**For position related enquiries, contact**: Anita Marchant, Customer Experience Coordinator, 4988 0365

**For Application enquiries, contact**: Brooke Tisdell, Talent Acquisition Advisor, 4988 0589

For information on the Cadetship and study requirements, contact: Tiahna Sanderson, Learning & Development Officer, 4988 0391

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We acknowledge the Worimi as the original Custodians and inhabitants of Port Stephens. May we walk the road to tomorrow with mutual r