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Delivery Coordinator
2 weeks ago
CyberCX has united Australia and New Zealand’s most trusted cyber security companies to deliver the most comprehensive end-to-end cyber security services offering to enterprises and governments. With a workforce of over 1100 cyber security professionals and a footprint of over 25 offices across Australia and New Zealand and global presence in Europe and the US, CyberCX offers a full suite of cyber security services.
**The Team**
Be part of an exceptional culture with inspiring leaders. Our Service Governance team is responsible for taking the customer on a journey and transforming their business through exceptional service delivery.
**About the role**
This role will focus on the effective coordination of service management outcomes for the Managed Security Services practice and customers.
The Service Delivery Associate - Managed Security Services
**MSS**) will have a blended focus of pro-active tasks including but not limited to monthly business and customer reporting, queue monitoring, documentation, as well as assisting with customer incidents and service requests.
**Duties**
- Coordinate the delivery of accurate service management reporting in accordance with the Service Governance reporting framework
- Play an active role in customer onboarding coordinating service readiness tasks
- Act as custodian of the central knowledge platforms, ensuring knowledge is accurate and reflective of client and broader practice needs
- Ensure service management records are proactively maintained
**Skills & experience**
- Ideally: ITIL Foundations V3
- Preferred: ITIL Foundations V4 with additional ITIL Capability certifications
- 1-2 years’ experience in delivering customer outcomes
- A basic understanding of managed services and experience in incident, change, & release management
- Effective relationship building and communication skills both with clients and teams
- Able to explain technical information and process to non-technical stakeholders
- Customer-obsessed and a self-starter, you go above and beyond to deliver extraordinary results and experiences for customers
**Benefits**
- Building your personal brand in the market alongside that of CyberCX.
- Flexible working arrangements, including working from home arrangements.
- Mentoring from leading cyber security cyber security industry experts.
- Annual training Continued training, including leading budget towards industry certifications/qualifications.
- Once-in-a-career growth opportunities.
