HR Administrator

1 week ago

Brisbane, Australia Amzn Commercial Srvcs Pty Ltd Full time

6+ months of human resources experience
- 6+ months of customer service experience
- High school or equivalent diploma

The Human Resources Administrator is both a strategic and hands-on role that provides Human Resources support to our customer service centers. The role is critical in executing our people initiatives, providing great internal customer support, and driving HR functional excellence and process improvement. Tasks vary in volume and complexity and include internal auditing, as well as internal and external reporting. They provide answers to questions regarding a broad range of human resources, benefits, and payroll topics. They manage cases, projects, and partner relationships with varying degrees of complexity. They adhere to strict confidentiality standards. Work is performed within Service Levels. Amazon Operations and Distribution is a 7 day working environment and shifts may change due to business needs. This role will be required to work 4 consecutive day per week, 9.5 hours per day. Key job responsibilities - Responds quickly and accurately to questions from customers. Ensures that employee documentation is complete and accurate - Acts as a Subject Matter Expert for customers, escalates as appropriate. - Provides training and guidance on policies, processes, and systems to customers and team members - Creates and distributes standard communications - Audits and analyses key findings. - Leads process improvement initiatives. Develops suggestions for improvements to maximise value of resources. - Performs project tasks as directed
- 1+ years of human resources experience
- 1+ years of customer service experience

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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