Technical Product Analyst

1 week ago

Newcastle, Australia nib NZ Full time

Let’s talk about this role

Are you passionate about delivering smart, impactful technology for contact centres? We’re looking for a Technical Product Analyst to help us shape the future of agent experience and customer engagement through innovative platforms like Amazon Connect.

As a key part of our Agent Experience & Telephony Platform team, you’ll bridge the gap between operational needs and technical solutions, defining user stories, supporting agile delivery, and optimising tools that make a real difference to our frontline teams and customers.

What you’ll do:
- Collaborate with engineering, operations, and product teams to define and deliver agent tool enhancements- Translate complex business needs into actionable technical stories and user requirements- Use data to support decision-making, platform optimisation, and performance improvement- Engage stakeholders, gather feedback, and contribute to smooth feature rollouts- Champion continuous improvement and the voice of the agent in every release

Let’s talk about you- 2+ years in contact centre tech or operations, ideally with Amazon Connect- Strong skills in documenting user requirements and analysing data- Experience working in agile environments and collaborating cross-functionally- A natural communicator with a knack for solving problems and influencing change- Passion for improving agent and customer experience through smart tech

Let’s talk about who we are

nib is a leader in private health insurance, disability support and health services, reshaping the industry through bold innovation, strategic disruption and trusted partnerships. We deliver great value health insurance and support services to protect, connect and empower you to access healthcare when and where you need.

We have a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, helping members and travellers make more informed healthcare decisions and generally live healthier lives.

Let’s talk about diversity, equity and inclusion

Let’s talk about working at nib

Our hybrid working model offers flexibility to work from home or our purpose-built office Hubs, designed for focus, connection, and collaboration. We’re committed to coming together with purpose.

Other benefits to support you at work (and play) include:
- New starter benefit to help set up a functional home workspace- 50% discount on employee health insurance + 35% off travel insurance- The opportunity to give back to the community through paid leave for volunteering through nib foundation- Access to our nib Well Program and corporate fitness discounts- Access to employee share plans, short-term incentive program and life and salary continuance insurance benefits- 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

  • Technical Product Analyst

    4 days ago

    Newcastle, New South Wales, Australia nib Group Full time

    nib Group, Newcastle, New South Wales, Australia Overview As our Technical Product Analyst - AI, you'll translate AI use cases into scalable, responsible, and impactful solutions. Working closely with the AI Product Lead, data scientists, engineers, and business stakeholders, you'll help shape the future of AI at nib by bridging technical capabilities...

  • Technical Product Analyst

    3 days ago

    Newcastle-Maitland, Australia nib Group Full time

    nib Group, Newcastle, New South Wales, AustraliaOverviewAs our Technical Product Analyst - AI, you'll translate AI use cases into scalable, responsible, and impactful solutions. Working closely with the AI Product Lead, data scientists, engineers, and business stakeholders, you'll help shape the future of AI at nib by bridging technical capabilities with...

  • Technical Business Analyst

    5 days ago

    Newcastle, New South Wales, Australia Jobs via eFinancialCareers Full time

    Join to apply for the Technical Business Analyst - Hays role at Jobs via eFinancialCareers1 day ago Be among the first 25 applicantsJoin to apply for the Technical Business Analyst - Hays role at Jobs via eFinancialCareersGet AI-powered advice on this job and more exclusive features.Looking for a skilled Technical Business Analyst in Newcastle, NSW Your new...

  • Technical Product Analyst – AI

    4 days ago

    Newcastle-Maitland, Sydney, Melbourne, Australia nib Group Full time

    Technical Product Analyst – AI page is loadedTechnical Product Analyst – AIApply locations Newcastle, Australia Sydney, Australia Melbourne, Australia time type Full time posted on Posted 4 Days Ago job requisition id JR104284Let's talk about this roleAt nib, AI is not just a buzzword—it's a strategic enabler. As ourTechnical Product Analyst – AI,...

  • Technical Business Analyst

    4 days ago

    Newcastle, New South Wales, Australia Bendigo Advertiser Full time

    Overview Technical Business Analyst role at Bendigo Advertiser, based in Newcastle, NSW. The organisation is investing in a modern data ecosystem to enhance decision-making and operational efficiency. As part of a strategic program focused on data integration and analytics, they are seeking a skilled Technical Business Analyst to support the delivery of...

  • Technical Business Analyst

    6 days ago

    Newcastle-Maitland, Australia Jobs via eFinancialCareers Full time

    Join to apply for the Technical Business Analyst - Hays role at Jobs via eFinancialCareers1 day ago Be among the first 25 applicantsJoin to apply for the Technical Business Analyst - Hays role at Jobs via eFinancialCareersGet AI-powered advice on this job and more exclusive features.Looking for a skilled Technical Business Analyst in Newcastle, NSW Your new...

  • Senior Technical Business Analyst

    4 weeks ago

    Newcastle, New South Wales, Australia Women in Data® Full time

    Salary: £55,403 - £61,939Working pattern: Flexible working, Full-time, Part-timeBusiness area: CO - Infected Blood Compensation Authority (IBCA)Location: Newcastle-upon-TyneJob summaryThe Infected Blood Compensation Authority has recently been established to pay compensation to those who have been infected and affected by the infected blood scandal. The...

  • Technical Business Analyst

    3 days ago

    Newcastle-Maitland, Australia Bendigo Advertiser Full time

    OverviewTechnical Business Analyst role at Bendigo Advertiser, based in Newcastle, NSW. The organisation is investing in a modern data ecosystem to enhance decision-making and operational efficiency. As part of a strategic program focused on data integration and analytics, they are seeking a skilled Technical Business Analyst to support the delivery of...

  • Technical Product Development Specialist

    3 days ago

    Newcastle-Maitland, Australia beBeeAnalyst Full time $90,000 - $120,000

    Job OverviewWe're seeking a highly skilled Technical Product Analyst to join our team. As a key member of our organisation, you'll be responsible for bridging technical capabilities with business needs to shape the future of AI.Key Responsibilities:Translate AI use cases into clear, testable product requirements and workflows.Document business rules,...

  • Senior Technical Business Analyst

    4 weeks ago

    Newcastle-Maitland, Australia Women in Data® Full time

    Salary: £55,403 - £61,939Working pattern: Flexible working, Full-time, Part-timeBusiness area: CO - Infected Blood Compensation Authority (IBCA)Location: Newcastle-upon-TyneJob summaryThe Infected Blood Compensation Authority has recently been established to pay compensation to those who have been infected and affected by the infected blood scandal. The...