Commercial Account Manager

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

**Responsibilities**

The mid-market segment is essential to our organization, serving as a bridge between SMB/inside sales and enterprise teams. It offers a scalable growth opportunity by engaging customers with the potential to evolve into enterprise-level partnerships. This segment not only drives larger deal sizes but also fosters long-term relationships, requiring a strategic balance of personalized support and streamlined sales processes.

In this role, you will be an integral member of the commercial account team, responsible for the Greater China market.
- Economic Exposure: Demonstrate a strong understanding of economic exposure, particularly within the tech industry, to tailor solutions to customers’ financial and business objectives.
- Customer Relationship Management: Cultivate strong, lasting relationships with existing customers by understanding their needs, challenges, and aspirations. Utilize customer support inquiries to identify revenue-generating opportunities and turn inquiries into sales.
- Upselling and Cross-Selling: Develop strategies to identify upsell opportunities and create needs for additional products or services within the existing customer base with higher deal size (10K+).
- Partner Utilization: Leverage partner resources and utilize customers from partner networks to maximize revenue and provide comprehensive solutions.
- Account Growth: Collaborate with other sales channels to meet and exceed revenue targets, focusing on organic growth within the account portfolio.
- Provocative Selling: Excel in provocative selling techniques, challenging conventional thinking and creating a sense of urgency in customer’s decision-making.
- Autonomous Learning: Embrace autonomous learning to stay updated on industry trends and continuously evolve the selling approach.
- Needs Analysis: Conduct in-depth needs assessments to tailor solutions that align with the customer's business objectives and industry trends.
- Market Knowledge: Stay informed about industry trends, including internal products and external products to provide customers with valuable insights.
- Performance Reporting: Regularly monitor, analyse, and report on account performance, working to continuously optimize strategies and results.
- Communication: Maintain clear and proactive communication with customers to ensure their needs are met, issues are addressed, and opportunities are explored.
- **Adelaide-based role: Relocation support available.**

**Requirements**:

- Must be able to speak Mandarin Fluently.
- 3-5+ years of experience in SaaS, preferably within the Mid-Market segment.
- Demonstrated success in sales with a consistent track record of exceeding quotas.
- Strong understanding of the market, sales cycle, and industry-specific dynamics.
- Experience with channel sales and a robust background in Sales Development Representative (SDR) roles.

**What we offer**
- Contract location is Adelaide, Australia (Relocation sport available).
- Modern CBD office, public transport friendly.
- Hybrid working arrangement
- Quarterly team events and company-wide celebrations
- Enjoy shared staff lunches, as well as complimentary fruit, tea, and coffee
- Opportunity to attend events including the F1.
- End-of-trip facilities available including secured bike storage, lockers, and fully equipped changerooms
- Well-being offers and retail discounts available through our building host
- Help us celebrate diversity; our APAC team come from 22 different nationalities

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.