Customer Success Representative

2 weeks ago

Sydney, Australia Hatch Full time

** This role is at Hnry (not for Hatch)**

Hatch is supporting Hnry to find a great Customer Success Representative to join their customer service team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Hnry.

**About the role at Hnry**

Hnry takes the hassle out of being a self-employed individual by taking care of all the financial admin - everything from Invoicing and Payments through to Expenses and Taxes. We're taking a stressful set of tasks and automating them wherever we can, delivering great experiences and online tools for our users, and making their lives easier.

**What the day to day in the role looks like**
- Setting customers up on Hnry, and managing customer data
- Conducting follow-up calls with new customers and providing them with assistance as required
- Managing customer feedback/engagement
- Writing and maintaining online help articles
- Conducting call back requests from potential customers to provide information about Hnry
- Educating customers on the capabilities of Hnry so they are encouraged to continue using and promoting the service
- Providing feedback to technical staff and the wider team to optimise the customer experience based on customer interactions

**Seniority**

Entry Level - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

**Core Responsibilities**
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs

**Strengths**
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Problem solving - Identifies problems and develops logical solutions that address the problems

Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Hnry.
- We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone._

**Salary**: $50,000.00 - $120,000.00 per year

Schedule:

- Day shift

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