Customer Success Representative

1 week ago

Sydney, Australia Hatch Full time

** This role is at Eventbrite (not for Hatch)**

Hatch is supporting Eventbrite to find a great Customer Success Representative (Contract) to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Eventbrite.

**About the role at Eventbrite**

Joining our team means doing what you love - helping people. You will be interfacing with our wonderful customers, and working through various questions to help make their event a success. Your mastery of the Eventbrite platform will be invaluable as you guide our customers in learning the best ways to set up and manage events, resolve any day-of-event concerns, and maximize the toolset to ensure a great experience. Ultimately, your goal will be to delight our customers and send them away with greater knowledge and a smile.

**Seniority**

**Entry Level** - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

**Responsibilities**
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Relationship Building - Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.

**Strengths**
- Resilience - Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Eventbrite.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $50,000.00 - $120,000.00 per year

Work Location: One location

  • Customer Success Representative

    2 weeks ago

    Sydney, Australia PaidRight Full time

    Customer Success Representative PaidRight exists to restore trust between employers and employees when it comes to pay. We envision a world where employee payment compliance is a given and payroll data drives business optimisation. We are a small, well funded company that services some of the biggest names in the country and are currently looking for...

  • Customer Success Representative

    1 week ago

    Sydney, Australia Scaled Agile Inc Full time

    Company Description Through learning and certification, a global partner network, and a growing Customer of over 1,000,000 trained professionals, Scaled Agile helps enterprises build better systems, increase employee engagement, and improve business outcomes. Based in Boulder, Colorado, Scaled Agile is a member of the Pledge 1% corporate philanthropy...

  • Customer Success Representative

    2 weeks ago

    Sydney, Australia PaidRight Full time

    PaidRight exists to restore trust between employers and employees when it comes to pay. We envision a world where employee payment compliance is a given and payroll data drives business optimisation. We are a small, well funded company that services some of the biggest names in the country and are currently looking for people to join our exciting...

  • Technical Customer Success Representative

    2 weeks ago

    Sydney, Australia Crystal Intelligence Full time

    **Position Summary** We are looking for a highly skilled and customer-focused Technical Customer Success Representative to serve as a primary point of contact for both technical and customer success needs. In this role, you will bridge the gap between our technical teams and customers, offering expert guidance on product functionality, API usage, and system...

  • Customer Success Representative

    22 hours ago

    Sydney, New South Wales, Australia hipages Group Full time $65,000 - $130,000 per year

    We're hipages - Australia's #1 digital platform connecting homeowners with trusted tradies. As an ASX-listed tech company, we're on a mission to transform the trade industry and improve lives.With teams across Australia, New Zealand, the Philippines and Vietnam, we work as one team with a shared purpose.We're proud to be a certified Great Place to Work and...

  • Customer Success Representative

    5 days ago

    Sydney, New South Wales, Australia hipages Group Full time $65,000 - $93,000 per year

    We're hipages - Australia's #1 digital platform connecting homeowners with trusted tradies. As an ASX-listed tech company, we're on a mission to transform the trade industry and improve lives.With teams across Australia, New Zealand, the Philippines and Vietnam, we work as one team with a shared purpose.We're proud to be a certified Great Place to Work and...

  • Customer Success

    7 days ago

    Sydney, New South Wales, Australia FICO Full time $120,000 - $180,000 per year

    The OpportunityWe are seeking a dynamic Customer Success Manager to drive customer retention, expansion, and advocacy within our LAER (Land, Adopt, Expand, Renew) go-to-market model. This role is critical to ensuring customer success throughout their lifecycle, maximizing ARR growth, and preventing churn through proactive relationship management and...

  • Customer Success Representative

    3 days ago

    Sydney, New South Wales, Australia RecycleSmart Full time $60,000 - $90,000 per year

    Location: Hybrid.Barangaroo, Sydney (3 days in office: Mon, Wed, Fri), 2 days from home.Job type:Permanent, Full-timeStart date:ASAPAPPLICANTS MUST RESIDE IN SYDNEY, AUSTRALIA AND HAVE FULL WORKING RIGHTS IN AUSTRALIA. NO SPONSORSHIP.RecycleSmart: Sydney-based impact scale-upAt RecycleSmart, we make it easy for businesses, councils and individuals to keep...

  • Engagement & Complaints Representative

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Engagement & Complaints Representative** **Grade: Clerk Grade 3/4** **Salary range: $82,193 - $90,001 + superannuation and leave loading** **Term: Ongoing/permanent - various roles** **Branch and Division: Issues Resolution/Fair Trading Operations** **Location: Parramatta, minimum office attendance 2 days per week** **About the role** We are looking for...

  • Customer Success Manager

    2 weeks ago

    Sydney, Australia TRKKN Full time

    About TRKKN What excites us at TRKKN is taking our clients' data-driven business to the next level. We (as a Marketing Technology Partner) are not only one of the largest Australian and European Google partners and a reseller in the area of Google Cloud & Marketing Platform, we are also a catalyst for innovative digital marketing ideas. Working for TRKKN...