Knowledge Specialist

**About Us**

Greenstone is a leader in the sales and distribution of insurance products under a portfolio of credible owned and white-labelled brands. Brands include Real Insurance, RSPCA Pet Insurance, Guardian, Medibank, Woolworths and Australian Seniors Insurance Agency and Choosi. We aim to make a positive difference in people's lives by providing quality solutions that help people protect the things closest to them.
- **Are you passionate about knowledge sharing, updating and improving our internal information?**:

- **Do you have exceptional communication skills and a high attention to detail?**:

- **Produce innovative content and customer collateral**

**The Opportunity - Full Time**

As the Contact Centre Knowledge Specialist, you will be responsible for maintaining and managing the source of customer collateral within Greenstone. You will be required to update correspondence for project or business updates, providing consistency in wording alongside the use of our Brand Guidelines whilst ensuring all correspondence changes are tested within the relevant systems before their deployment.

In addition, you will manage letter requests from alternate departments, complete audits as well as maintain and update the internal online resource library.

**This is a great opportunity to identify trends and opportunities whilst strengthening your relationship management skills**

**What are we looking for?**
- Experience and understanding of the customer life cycle particularly in Customer Support, Customer Care or Claims
- Excellent written and verbal communication skills
- Passion for managing, retaining and sharing knowledge
- Solution focused with strong attention to detail
- Highly developed stakeholder engagement skills with ability to drive change
- Ability to handle competing priorities and manage deadlines

**Desirable**
- Demonstrated experience developing and managing documentation

**Our Promise to Our People**

We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:

- Fantastic employee benefits including flexi days, flexible working, annual $1200 travel/parking allowance & more
- State of the art building facilities including a dedicated & subsidised on-site company café (weekly free lunch) & on-site gym
- Health & well-being initiatives and programs
- Opportunity to take part in in-house leadership & emotional intelligence workshops
- Quarterly award functions and a grand annual conference to recognise our people
- Retail discounts e.g. movie tickets, Taronga Zoo entry, live shows + more
- Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)

**Who We Are**

We are an innovative company with diverse brands and operating divisions, who work together as one team. We strive to be the best provider of direct financial products by placing customers at the heart of everything we do. We care about what we do and we care about making a positive impact on our community.

We have an inclusive and diverse culture. We work in a positive and energetic environment where you can expect to find professional colleagues, driven to achieve results.

**Location**

Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown.

If this role interests you, we would love to hear from you or alternatively phone us on **02 8886 8300