Admin Assistant

**The perks**:
- A supportive team of experienced clinicians willing to share knowledge and skills
A competitive salary based on skills and experience
Access to unlimited ongoing professional development
Full Administration support
Weekly team meetings and in services
Flexibility to work from home and to manage your own day
Ability to accrue and take time in lieu to promote optimal work life balance
Travel expenses reimbursed with capped travel distance**Admin Assistant**:
An opportunity has arisen for a likeminded, enthusiastic and tech savvy Administration Assistant to join the team on a permanent part-time basis, working 22hrs per week across 4 days with the potential for increase.

The role can be fast paced, and though process driven, many exceptions present themselves requiring an expert ability to problem solve.

As the first point of contact for our clients and a pillar of support for our clinicians, the Administration Assistant needs to be warm and empathetic, highly organised and possessing advanced time management skills.

The role consists of the following:
- Answering and directing incoming calls- Greeting clients and liaising with clinicians regarding their arrival- Conducting referral intake, electronic file set ups and managing clinician’s calendars- Preparing, exchanging, and following up Service Agreements (contracts)- Quarantining (reserving) client funding and liaising with external stakeholders regarding allocations- Distributing invoices and reminders to clients, finance managers and insurance companies- Updating electronic client files and managing mandatory records- Processing EFT payments and maintaining record of transactions- Sending appointment reminders and booking appointments- Taking stock of office supplies, arranging catering orders, restocking amenities, and ensuring break room and bathrooms are clean and tidy- Scanning, sending faxes, printing, and shredding confidential documents- Building rapport and continuity with clientele and external stakeholders- Cleaning Paediatric resources and ensuring storage spaces are neat and organised- Contribute to a positive culture and maintaining a safe workspace

Essential Criteria:
- 5 years’ experience in a mid-level Administration role- Expert ability to build and manage robust stakeholder relationships- Demonstrated high level oral and written communication skills- Professional presentation, telephone manner and expert interpersonal skills- Ability to prioritise workload and manage multiple tasks in a fast-paced environment- Demonstrated proficiency in Microsoft Office Suite- The ability to adjust to change and be improvement focused- A proven ability to work both autonomously and in a team dynamic

Desirable Criteria- Knowledge of the NDIS and NDIS MyPlace Portal- Experience working in the Allied Health sector- Experience working with case management software or other CRM software