Customer Service Supervisor

**About National 360**
National 360 provides high-quality Occupational Therapy, Physiotherapy, Speech Pathology, Behaviour Support, Early Childhood and AHA services to clients of all ages and abilities within the NDIS, Aged-Care, and Insurance sectors. Continuing its exciting national expansion, the business aims to become the number one provider of allied health services in the country via the continued attraction, development and retention of high-quality leaders, therapists, and support staff. We celebrate diversity and provide an inclusive workplace with people from all age groups, cultural backgrounds, interests, and experiences.

**Why Work with Us?**
National 360 is a respectful workplace where you will feel valued and supported. 360 Champions is our Rewards & Recognition Program designed to celebrate the achievements of our dedicated and talented team, including monthly, quarterly, and annual recognition awards and service rewards. Incentives include additional annual leave and company-sponsored holidays

**About Our Benefits**

360 Champions and 360 YOU are our reward & recognition and benefits programs, designed to celebrate the achievements of our dedicated and talented team, as well as deliver programs that support holistic wellbeing.

When you join National 360, you will have access to:

- Flexible working practices.
- 5 weeks of annual leave through our Purchased Leave Scheme.
- Generous paid parental leave entitlements.
- Exclusive perks & discounts from a range of retailers including Chemist Warehouse, Event Cinemas, and Virgin Australia.
- Novated leasing and salary sacrificing.
- Rewards to acknowledge tenure & effort, including performance bonuses and company-sponsored holidays.
- The opportunity to relocate almost anywhere in Australia.
- Pet friendly offices where your four-legged friend is welcome
- Discounted health insurance premiums & full excess coverage through N360s Corporate Plan with HCF.
- Company-sponsored team events and recognition awards.
- Professional counselling with a registered psychologist through our Employee Assistance Program.
- A company laptop.
- Movement & mindfulness workshops.

**About the role**
We are seeking a hands-on Customer Service Supervisor who has a customer-centric approach and will use their proven leadership experience to take the team to the next level. Reporting to the Customer Service Team Leader.

Your duties will include:

- Leading the Customer Service Team, including identifying training needs and mentoring/coaching to address any skill gaps
- Developing a high performance and customer-focused team
- Accountability for the customer service teams’ daily KPI’s
- Enhancing existing customer service/administration systems
- Administration/data entry
- Developing reports for management
- Liaising with and providing administration support to internal staff including Therapists
- Working on various projects

**Selection Criteria**
- Previous experience working in a Supervisory/Leadership capacity
- Intermediate MS Office (Word and Excel) and data entry skills
- Knowledge of NDIS, TAC (highly desirable)
- Strong written & verbal communication skills
- Outstanding attention to detail
- NDIS worker screening clearance and WWCC (or willingness to apply)
- Ability to meet the Government mandate for COVID-19 vaccinations

We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.