Investigator Health Complaints Commissioner

7 days ago

Melbourne City Centre, Australia Department of Health Full time

***:
The Health Complaints Act 2016 commenced operation on 1 February 2017 and considerably expanded the role and powers of the Commissioner by including, among other things, broadened powers to investigate and take action against registered and non-registered health service providers.
This position will be part of a team reporting to the Investigations Manager and will conduct investigations, review complaints and identify issues, obtain evidence, conduct complaint data reviews and monitor data and consider quality improvement recommendations.
Are you?
- A skilled and experienced investigator with highly developed analytical skills and experience in a regulatory agency?
- A team player who enjoys working collaboratively with others in the pursuit of team goals?
- Interested in influencing the safety and quality framework in healthcare delivery?

Accountabilities
- Working closely with the Investigations Manager, you will:

- undertake investigations into health service providers, in accordance with best practice investigation processes and administrative law principles.
- prepare investigation plans, notices, correspondence, briefs of evidence and reports.
- liaise with internal and external stakeholders as directed to obtain information and documents to support investigations and deliver quality outcomes.
- assist in the the development and implementation of investigation policies, procedures and templates.
- assist in any related court procedures, such as preparation of briefs of evidence and assisting counsel.
- work collaboratively as part of a team and manage a case-load.
- You will take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.
- Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.
- Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.
- Demonstrate how the actions and outcomes of this role and work unit impact stakeholders and the HCC's ability to deliver and/or facilitate the delivery of effective services.

Mandatory Vaccination Policy

**HOW TO APPLY**:
For this position, you are not required to address each of the key selection criteria in a separate written document.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
For further information please visit the Department of Health

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