Service Availability Manager
1 week ago
Job Expectations
Build your career and Australia’s future.
Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.
We have an exciting opportunity at nbn, as Service Availability Manager reporting to Executive Manager - Infrastructure Portfolio and Service Management.
A bit about your role
The Service Availability Manager is accountable for managing and continuously improving IT services delivered by SEO IT, ensuring they meet stakeholder expectations across business units, service delivery partners, and access seekers. The role supports infrastructure and security, drives operational excellence, and ensures partner satisfaction through effective service governance, stakeholder engagement, and performance monitoring.
Key responsibilities include overseeing service quality, managing incidents and defects, supporting project delivery, advocating for partner experience, maintaining governance processes, and producing performance reports. The role also involves close collaboration with internal and external stakeholders to align IT solutions with business priorities and ensure successful service outcomes.
A bit about you
The role requires extensive years of experience in IT management, partner engagement, and stakeholder leadership, with a strong background in alternate delivery approaches and vendor coordination. It demands deep knowledge of ITIL, infrastructure technologies, and nbn’s software development practices.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
Click here to see our list of employee benefits
and why we're recognised as a WORK180 Endorsed Employer for Women.
Contact Us
page on our website.
Where to from here?
To be eligible for this role, you must have full working rights in Australia.
Worker Type
Permanent
Time Type
Full time
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