Service Availability Manager
2 weeks ago
Job Expectations
Build your career and Australia’s future.
Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.
We have an exciting opportunity at nbn, as Service Availability Manager reporting to Executive Manager - Infrastructure Portfolio and Service Management.
A bit about your role
The Service Availability Manager is accountable for managing and continuously improving IT services delivered by SEO IT, ensuring they meet stakeholder expectations across business units, service delivery partners, and access seekers. The role supports infrastructure and security, drives operational excellence, and ensures partner satisfaction through effective service governance, stakeholder engagement, and performance monitoring.
Key responsibilities include overseeing service quality, managing incidents and defects, supporting project delivery, advocating for partner experience, maintaining governance processes, and producing performance reports. The role also involves close collaboration with internal and external stakeholders to align IT solutions with business priorities and ensure successful service outcomes.
A bit about you
The role requires extensive years of experience in IT management, partner engagement, and stakeholder leadership, with a strong background in alternate delivery approaches and vendor coordination. It demands deep knowledge of ITIL, infrastructure technologies, and nbn’s software development practices.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
Click here to see our list of employee benefits
and why we're recognised as a WORK180 Endorsed Employer for Women.
Contact Us
page on our website.
Where to from here?
To be eligible for this role, you must have full working rights in Australia.
Worker Type
Permanent
Time Type
Full time
-
Service Availability Manager
2 weeks ago
Sydney, New South Wales, Australia nbn™ Full time $120,000 - $180,000 per yearJob ExpectationsBuild your career and Australia's future.Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.We have an exciting opportunity at nbn, as Service Availability...
-
Availability and Continuity Manager
2 weeks ago
Sydney, New South Wales, Australia Australian Digital Health Agency Full time $120,486 - $137,417 per yearAbout the AgencyAs the steward for digitally enabling Australia's health system, the Agency plays a key role in coordinating national engagement, delivery, and adoption of digital health to facilitate person-centred, connected healthcare. Our responsibilities span national digital health services and systems, including My Health Record, Electronic...
-
Executive Manager
2 weeks ago
Sydney, Australia Service NSW Full time**Executive Manager** - **SNSW Grade**11/12**Location - Haymarket,**Gosford** or Parramatta**1** x Ong**oing Full-Time** **About the Team**: Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, the Digital Services division has successfully transformed and streamlined NSW...
-
Group Product Manager
2 weeks ago
Sydney, Australia Service NSW Full time**Group Product Manager**SNSW Grade**11/12**2**x** Ongoing Full-Time; 1 x Temporary Full Time ( until December 2025)**Location - Haymarket,**Gosford** or Parramatta** **About our team** You will be joining our collaborative and driven team, who thrive in using modern technologies and platforms which are leading the way with Product Management, Extreme...
-
Security Partner Manager
3 days ago
Sydney, Australia Service NSW Full time**Security Partner Manager** - **SNSW Grade 11/12**: - **1 x ongoing Full-Time**: - **Headquarter location is McKell, Sydney** As the Security Partner Manager, you will collaborate with digital product teams to enhance people, processes, and practices through capability uplift, secure by design practices and implementation of initiatives to ensure...
-
Management Roles Available
2 weeks ago
Sydney, Australia Nine West Full time**Management Roles Available - NSW** - Great Incentive Scheme & Product Discount! - Work Life Balance - Get Your Weekends Back! - Learning & Development Opportunities Available! **About Nine West**: At Nine West, our aim is to grow our people, our stores, our brand and our image to maintain our place as a market leader in footwear and accessory...
-
IT Service Management Analyst
7 days ago
Sydney, Australia NSW Department of Customer Service Full time**IT Service Management Analyst** **Clerk Grade: 7/8, base salary starting at $110,266 - $122,058 plus superannuation** **Employment Type: Ongoing, full-time opportunity** **Office requirement: Attendance in the office 2 days per week, 4PSQ (Parramatta) will be the primary office** **This role sits within the GSS Division in the Service design and CSI...
-
Principal Data Analyst
2 weeks ago
Sydney, Australia Service NSW Full time**Principal Data Analyst**SNSW Grade**11/12**Location - Haymarket,**Gosford** or Parramatta**1** x Ongoing Full-Time** **About our team** Service NSW Digital is like nothing else in government. We are a diverse and vibrant team of talented Engineers, Designers and Product Managers, working together to develop impactful digital experiences that improve the...
-
Manager Dispute Services
2 weeks ago
Sydney, Australia NSW Government -Department of Customer Service Full time**Manager, Dispute Services - Grade 11/12** The Personal Injury Commission (PIC), within NSW Department of Customer Service (DCS), is currently looking for a Manager, Dispute Services to join the Medical Services team! **Benefits**: - Fulltime ongoing role based in Sydney CBD - Grade 11/12; Salary package ranging from $134,411 - $155,445 per annum plus...
-
Sr. Availability Engineer
2 weeks ago
Sydney, New South Wales, Australia Amazon Full time US$150,000 - US$200,000 per yearAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on....
