Claims Manager

1 week ago

Greater Adelaide SA, Australia Suncorp Group Full time

**Join the Suncorp Group as a Claims Manager**

Are you ready to make a difference in people’s lives? Join one of Australia’s leading landlords insurance providers, Suncorp, and be a part of the _Terri Scheer Claims_ team

We’re looking for passionate, compassionate professionals to fill **a permanent full-time role** within one of our collaborative Claims Manager teams. Play a key role in delivering exceptional customer service, offering reassurance and support to landlords when it matters most.

**Your Role at Suncorp**
As a Claims Manager, you'll:

- **Manage Multiple Claims**: Oversee a portfolio of cases, providing timely updates and clear communication to our customers.
- **Review and Process Claims**: Work with customers to assess and settle claims, ensuring a smooth and efficient process.
- **Build Relationships**: Cultivate positive, meaningful connections with both internal and external stakeholders to ensure a seamless experience.
- **Deliver Outstanding Customer Service**: Engage with customers empathetically and provide ongoing support, ensuring they’re informed every step of the way.

**What We’re Looking for**
- **Empathy & Compassion**: Ability to understand and connect with customers during key moments in their journey.
- **Strong Integrity & Commitment**: A dedication to exceeding customer expectations with a focus on ethical practices.
- **Excellent Communication**: Clear, effective communication skills to ensure customers feel heard and supported.
- **Tech Savvy**: Proficiency in computer systems and attention to detail.
- **Time Management**: Ability to manage your time effectively while handling a varied workload.
- **Adaptability & Resilience**: Thrive in an ever-evolving environment and maintain composure in challenging situations.

**What We Offer**:
At Suncorp, we prioritize our employees’ wellbeing and growth. Here’s what you can expect when you join us:

- **Competitive Salary**: $76,400 inclusive of 11.5% Super
- **Flexible Work Arrangements**: We embrace a hybrid working model, meaning employees can balance their time between working in the office and from home.
- **Exclusive Employee Discounts**: Enjoy discounts at over 400 top Australian retailers.
- **Suncorp Insurance**: Discounts on a range of Suncorp brands, including Suncorp Insurance, AAMI, Apia, and more.
- **Wellness Initiatives**: Access discounts on health insurance, gym memberships, and other wellness programs to help you thrive both personally and professionally.

**Our Culture**:
At Suncorp, we’ve been building futures and protecting what matters for over 100 years. We believe in putting our purpose into action - focusing on our customers, being innovative, and driving performance. Caring for others, doing the right thing, and showing courage are the values that guide us.

**Advertised**: 05 May 2025 AUS Eastern Standard Time
**Applications close**: 18 May 2025 AUS Eastern Standard Time

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