Coffee Equipment Support Specialist

5 days ago

Sydney, Australia Black Drum Roasters Full time

**About Us**:
BlackDrum is a leading coffee roaster based in Sydney, committed to providing exceptional coffee products and services. We are seeking a **Coffee Equipment Support Specialist** to join our team. This role is perfect for an individual who possesses strong technical skills in coffee equipment maintenance and a passion for delivering top-notch customer service.

**Key Responsibilities**:

- **On-Site Support**: Travel to client locations as needed to repair, maintain, and install coffee equipment, ensuring optimal functionality and customer satisfaction.
- **Customer Education**: Educate customers on the proper use, cleaning, and maintenance of coffee machines to enhance their overall experience and machine longevity.
- **Service Scheduling**: Coordinate service appointments and manage client expectations regarding machine repair or maintenance timelines.
- **Record Keeping**: Maintain accurate records of customer interactions, service visits, repairs, and any follow-up actions required.
- **Problem Resolution**: Diagnose technical issues with espresso machines, grinders, and other coffee brewing equipment, providing timely and effective solutions.
- **Collaboration**: Work closely with other departments, including sales and customer service, to ensure customer needs are met and expectations are exceeded.

**What We’re Looking For**:

- Proven experience in coffee machine maintenance and troubleshooting, ideally within the coffee or hospitality industry.
- Strong technical knowledge of espresso machines, grinders, and coffee brewing equipment.
- Excellent communication skills, with the ability to engage and assist customers over the phone and in person.
- Strong problem-solving abilities, with a proactive approach to resolving customer issues.
- Ability to manage service requests and prioritize tasks in a fast-paced environment.
- A customer-centric attitude with a focus on delivering high-quality service and support.
- A valid driver’s license and the ability to travel to customer locations when needed.
- Self-motivated, reliable, and able to work independently or as part of a team.

**What We Offer**:

- **Car allowance or Company Car**.
- Competitive salary based on experience.
- Opportunities for professional growth and development in a dynamic and expanding company.
- A supportive and collaborative work environment where your expertise is valued.
- The chance to work with cutting-edge coffee equipment and provide solutions that enhance the coffee experience for our clients.

Pay: $70,000.00 - $80,000.00 per year

**Benefits**:

- Company car
- Employee discount
- Professional development assistance
- Referral program
- Work from home

Schedule:

- 8 hour shift

Supplementary Pay:

- Commission
- Performance bonus
- Signing bonus

**Experience**:

- Coffee Representative: 3 years (required)

Licence/Certification:

- Drivers Licence with proven good track record (required)

Work Authorisation:

- Australia (required)

Work Location: On the road

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