Return to Work Coordinator

**Meaningful work - Play a key role in improving recovery and workplace outcomes.**:
**Genuinely collaborate with external stakeholders to facilitate and support employee's return to the workplace.**:
**Leverage off your time**management** and effective**communication skills to make a difference in a dynamic environment.**:
**Competitive Full-Time salary $90,000 - $93,000 plus superannuation**:
**About the Opportunity**

Do you want a career that means more? We are seeking a dedicated permanent full-time Return to Work/Injury Management Coordinator to join our dynamic Human Resources Team.

You will develop comprehensive return-to-work programs that align with organisational goals, enhance employee well-being, and drive productivity. You will collaborate with cross-functional teams to integrate recovery strategies into broader human resource initiatives, ensuring a proactive and holistic approach to workplace health.

As an experienced return to work coordinator you will be familiar with liaising with Workers Compensation insurance Agencies with sound knowledge around Victorian Workers Compensation legislation as well as other relative legislation. You will also have knowledge regarding the Fair Work Act and National Employment Standards and be mindful of the importance of this legislation when considering best practice return to work initiatives and plans for injured workers. You will also provide support for employees whom have non-work related injuries and require workplace support in order to successfully return to their roles. To learn more about the role, please see the Position Description.

**Key Accountabilities**
- Ensure workers compensation claims, non-work-related injuries and health conditions are managed in accordance with applicable laws, regulations, compliance codes, guidelines and Corporate policies and procedures.
- Process claims documents, certificates and invoices in accordance with required timeframes, ensuring compliance with applicable policies and procedures and workers’ compensation legislation.
- Liaise with WorkSafe agents, health practitioners, rehabilitation providers, claimants and relevant parties to ensure efficient claims management and resolution.
- Conduct regular case reviews, and collaborate with the insurer’s Injury and Claims Manager and external parties to identify and attempt to resolve any barriers that exist to achieving a full return to pre-injury work.
- Provide expert advice to managers, employees, and stakeholders on claims and injury management, and return to-work legal responsibilities and obligations to ensure compliance, as well as assisting in promoting recovery at work and the health benefits to various stakeholders.
- Support on-site post injury function assessments or identification of suitable duties to facilitate a worker’s safe return to work.
- Coordinate and advise on the implementation of fit for purpose and operationally relevant injury management and return to work policies, procedures, toolbox talks, training and development materials, systems, process and any other relevant documents.
- Assist in the development and delivery of assigned wellbeing projects and initiatives.

**Key Selection Criteria**

**Required Skills and Experience**:

- Minimum 3 years of experience in workers’ compensation management, including hands on experience in claims and injury management in a complex and large organisation.
- Return to Work Coordinator Certification.
- Strong working knowledge of Victorian Worker’s Compensation and Injury Management legislation.
- Demonstrated proactive, impartial approach and success in handling complex claims, forging rehabilitation and return-to-work plans that are both structured and adaptable, focused on a swift yet safe reintegration for injured workers and reductions in WorkCover costs.
- Demonstrated management in administering workers’ compensation payroll requirements and wage reimbursements in accordance with legislative requirements.
- Strong negotiation and stakeholder management experience to work collaboratively and build working relationships with both internal and external stakeholders in a complex environment to achieve optimal claim resolutions.
- Excellent organisational, planning and time management skills, with an ability to prioritise and manage workload, meet deadlines, and adapt to changing circumstances.
- Demonstrated high regard and understanding of maintaining privacy and confidentiality for staff recovering from injury.
- Demonstrated experience in providing specialist advice and support to people leaders.
- Demonstrated experience in utilising effectively and efficiently information technology systems for the management and administration of workers’ compensation and injury management.

**Other Requirements**:

- Ability to work within a correctional setting, which will involve direct contact with prisoners.
- Valid and current full Australian driver’s licence.
- Satisfactory completion of a Nationa