Visitor Service Assistant

**Exciting multiple casual opportunities for Visitor Service Assistants, Clerk Grade 1/2 - read on to find out more**:

- **Package includes hourly rate ($40.26 to $43.77) plus employer’s contribution to superannuation and applicable casual loading**:

- **Located on the Central Coast and working across multiple Parks within Hunter Central Coast Branch.**

**_ Do you want to work to make a difference for NSW?_**

**_ Working to protect the state’s environment and heritage_**

**About the role**

National Parks and Wildlife Service has the opportunity for multiple casual Visitor Service Assistants to work as part of the team and contribute towards the conservation of the Hunter Central Coast National parks and reserves.

The roles are based in the Hunter Central Coast Branch and working across the following locations:

- **Lake Munmorah**:

- **Somersby**

You’ll be responsible for greeting and directing visitors to Parks, educating them on Park values, promoting a positive visitor experience and ensuring compliance with Park rules. A typical day could see you:

- Travelling from the office/depot to various National Park visitor precincts
- Engaging with visitors - providing information and advice on facilities, services and activities available
- Fostering appreciation and enjoyment by visitors of park values
- Performing Park compliance patrol duties and law enforcement

**_ Please note these roles may require you to work weekends, public holidays and school holidays._**

**About You**

To be successful in the role, you will:

- Enjoy working outdoors and be prepared to work in various weather conditions.
- Have experience acting independently on matters relating to the entry of visitors to the national park that are not covered by policy and where supervisors are not readily available.
- Have demonstrated ability to maintain a high level of vigilance and awareness of personal safety when conducting parking patrol and law enforcement activities.
- Have superior customer service skills and the ability to communicate respectfully with a wide range of people, including those from culturally and linguistically diverse backgrounds.

**Essential Requirements**
- Experience in cash handling procedures.
- Excellent oral communication, negotiation and customer service skills with experience dealing with customer inquiries and the ability to manage such inquiries in a manner that addresses customer’s concerns.
- Capacity and willingness to undertake enforcement duties associated with the park use fee system and the Departments’ / NPWS Regulations, with an ability to work unsupervised and adapt to competing priorities
- Basic computer skills and the ability to operate a two-way radio.
- Current manual driver’s licence.
- The holder of this role will be required to wear an NPWS uniform.
- This role may also involve regular evening and weekend work. This is a shift-based position, under the Crown Employees (Public Service Conditions of Employment) Reviewed Award 2009.

**_ Note_**_: Parts of these duties are performed outside of normal operating times, and staff are rostered in pairs to perform this function._

**To view the Role Description**: Visitor Service Assistant and Statement of Works

**Who we are**

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

**What we can offer you**

NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge.
- Corporate wellbeing programs
- Learning and development opportunities, including in-house training.

**What we do**

About NSW National Parks & Wildlife Service

Visit a park

Hunter Central Coast Branch Overview

**How to apply**

**Applications close: Sunday, 9 February 2025 at 11:55pm.**
- A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months._

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and g