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Services Consultant
3 weeks ago
**Services Consultant **(Graduate Position)**
**Job Summary**
GTreasury is the leading innovator of integrated SaaS Treasury and Risk Management Solutions (TRMS) for the digital treasurer. Developed using the latest technology, GTreasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and financial risk management. With enterprise clients spanning North America, EMEA and APAC, GTreasury is headquartered in Chicago with offices in Sydney, London and Manila.
Working under moderate supervision, this position performs the key role in supporting our Treasury management solution. The Analyst will act as front line support for our current client base, helping to bring problems to resolution in a quick and professional manner. The Analyst will also act as the internal support resource, helping other staff members to resolve issues and deliver solutions to clients. The Analyst is expected to take on a number of small projects including functional customizations, product improvements and business process improvements.
**Essential Duties**
- Act as Tier 1 support and issue owner for all client related issues
- Efficiently and competently troubleshoot and resolve issues in a timely manner
- Escalate to members of Solutions and DevOps if issues are complicated and require internal resources in order to resolve.
- Patch verification on implementation and production servers.
- After hour support (rotation of primary and secondary phones on a weekly basis)
- Provide support to Solutions Analysts as secondary resource on implementation tasks for learning and knowledge transfer.
- Pursues a program of self-development through the use of selected reading, seminars, as well as participation in continuing education.
- Identifies and communicates possible improvements in the work process for
- clients and peers.
- Provide training to clients as a training resource (with adequate knowledge transfer internally)
- Performs other duties as assigned by immediate supervisor or upper management.
**Skills & Requirements**
- 2+ years of experience working in Financial Technology/Services or similar industry
- Good understanding of financial theory, treasury, banking or accounting
- Experience working in high touch service or technical environments
- Sound technical experience and applicable knowledge
- Excellent listening, presentation, and consultative skills.
- Proven organizational, leadership, and interpersonal skills and proven success
- working directly with clients.
- Good team player with ability to act on own initiative
- Willing and able to travel both in the US and overseas
- Ability to multi-task, re-prioritize and adapt to rapidly changing needs and fast paced environments.
- Highly organized and ability to handle multiple responsibilities
- Excellent problem-solving skills and service oriented attitude.
- Excellent listening, presentation, and consultative skills.
- Proven organizational, leadership, and interpersonal skills and proven success working directly with clients.
- Excellent verbal and written communication skills - ability to interface and influence at multiple organizational levels
**Education Requirement**s
- Bachelor’s degree in Business/Mathematics/Finance/Accounting preferred. A Major in Computer Science a plus.
