Case Manager

2 weeks ago

Melbourne, Australia Gallagher Full time

About Us:
Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

**Responsibilities**:
**What will I do as a Case Manager?**
- Managing and processing claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expenses to help them in their journey to recovery
- Reviewing, monitoring and approving requests from your injured workers for medical/surgical treatment
- Administration based tasks such as, assessing and processing invoices, entering contact notes, drafting letters relating to decisions being made on claims etc
- Taking and making a high volume of client and customer calls relating to claims outcomes, updates, and customer service
- Working closely with internal and external stakeholders including, injured workers, employers, treating health care providers

Qualifications:
**What are we looking for?**
- Tertiary qualification within the Psychology, Legal, Social Work, Allied Health/Health Science, business or similar disciplines
- Strong telephone-based customer service skills and formal written communication skills, ideally in a high call volume environment
- The ability to demonstrate resilience and navigate through challenging situations
- Time management and organisational skills to ensure timeframes are managed
- A customer focused approach with the ability to build trust and rapport
- Administrative skills and ability to work concurrently across multiple technology platforms
- A strong sense of self, team and collaboration

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