Parts Interpreter Castle Hill Volkswagen

3 days ago

Castle Hill, Australia Autosports Group Limited Full time

**See what Autosports Group can offer you **

Castle Hill Volkswagen are part of the Autosports Group (ASG) which is a large, listed retail automotive group representing the world’s greatest prestige and luxury automotive brands. Currently with over 1800 employees across 55 Dealerships in NSW / QLD / VIC and NZ.

Due to continued growth they are looking for experienced Parts Interpreters to join their busy teams.

**Why should you join ASG?**
- Fast Growing Business, mix of new sites and acquisition = drive endless possibilities for your own career growth
- Lots of training offered, internal, external and OEM.
- Paid Parental Leave
- Discounted Health Insurance
- Access to an Employee Assistance Program (EAP)
- Family and Friends Referral Program
- Did you know we also own Molinari Coffee = free great coffee at work
- Team Activities and BBQ’s
- Diversity and Inclusion Council

**In this role you will**:

- Interpret, quote and sell parts to customers with the aim to achieve maximum customer satisfaction and retention.
- Maintain records of customer contact and keep customers updated on order status and delivery expectations.
- Attend to the counter, providing technicians with the parts they request
- Use best practice purchasing and selling processes to ensure maximum returns and profitability of the business.
- Inform service advisors daily with a back ordered parts list and any parts that have arrived early and are ready to be fitted.

**To be considered for the role, you will have**:

- Appropriate trade qualifications
- Confident communication skills over the phone, in person and in writing
- Excellent customer service skills with the ability to upsell and problem solve with both internal and external customers
- Strong IT skills and attention to detail
- The ability to work as part of a team
- A current Driver’s License

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