Customer Care Advisor

2 days ago

Archerfield, Australia Capital SMART Repairs Full time

With over 50 repair centres across Australia and New Zealand, Capital S.M.A.R.T Repairs is the industry leader of the collision repair industry, specialising in small, medium, and larger repairs. We are the pioneers of customer satisfaction and innovation standards, and pride ourselves on providing our employees with safe, supportive, and rewarding working conditions.

About the role:
We are currently seeking two experienced, results focused customer service professional to join our team at Archerfield on a full-time basis to work on a busy front reception desk.

We have two positions available as listed below:

- 6 month full time contract working 8am-4pm Monday-Friday
- Full time ongoing working 8am-4pm Monday-Friday

We are ideally looking for a customer service professional who has the flexibility to work at different S.M.A.R.T locations locally and work between the hours of 7am - 5pm when required.

In a fast-paced environment, you will be the first point of contact for our customers, instilling confidence that the customer has left their car in very capable hands. In addition to that, this role will include (but not be limited to):

- Ensuring the environment is always customer friendly
- Providing a caring and professional service during all customer interactions and managing the customer return to collect vehicle process to the customers delight.
- Contacting customer to ensure that they are satisfied with their SMART experience

To be Considered you will:

- Have previous experience in a customer facing, fast paced environment
- Strive to achieve a positive customer experience in every interaction
- Have high attention to detail
- Be organised and has exceptional time management skills
- Build rapport in person as well as over the phone
- Work well in a team
- Applicants need to be available for both of the above shifts as it is a set, rotating weekly roster

What we offer you
- Access to cutting-edge technology.
- Opportunities to build your career with opportunities to progress and learn new skills.
- Empowered to do your own thing (no micromanaging).
- Recognition Awards - We reward our team members when they go above and beyond
- Annual employee Share Plan $1000 - Have invested interest in the company you work for
- Employee Referral Program ($2,000 on offer).
- Discounted Health Insurance with BUPA
- 24/7 free professional and confidential counselling service for all team members and their immediate family as part of our Employee Assistance Program (EAP)
- Recognition of employment milestones with our Service Awards
- Monthly team BBQ's
- Uniforms for repair centre team members
- Access Australia’s largest range of recycled parts at a discounted price through our Staff Purchasing Policy
- Most importantly. Be apart of Building Better with an AMAzing team that cares, knows how to do quality work and but also has fun together.

**Salary**: $59,000.00 - $60,000.00 per year

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Archerfield, QLD 4108: Reliably commute or planning to relocate before starting work (required)

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