Customer Support Specialist

Customer Support Specialist

**Job Reference**:14435

**Why You Will Be Excited About This Role**

At Healius, we all have one thing in common, we are passionate about making a difference to the health of Australians.

And right now it's an exciting time to join us, as we transform into a stronger, more agile organisation focused on excellent customer & patient experiences, smarter ways of working, and building a great place to work, joining our mission to be the best pathology provider in Australia.
- QML Pathology is part of the broader Healius Pathology Pty Ltd network of specialist pathologist practices. As such, QML Pathology has the governance and support infrastructure that comes with being part of a top 100 ASX publicly listed entity.

**About Us**
- QML Pathology is one of Australia's leading comprehensive clinical laboratory and pathology services. Based in Queensland for more than 90 years, we operate one of the largest, purpose-built laboratories in the southern hemisphere, dedicated to meeting the needs of Queensland doctors and their patients.

**What You Will Be Doing**

**The Role**

As Customer Experience Specialist you will be working in fast paced environment reporting to the Customer Experience People Leader. Using your excellent communicating and listening skills, you will be liaising with a range of both internal and external stakeholders including Patients, Doctors, Health Care Professionals, Commercial Clients, and Internal Customers. You will be working 5 days a week but including a Saturday or Sunday as a permanent roster.
- In this role, youu will have the opportunity to make an impact and will be coming in to work every day with purpose as you make a real difference to the health of patients.

**Your key responsibilities will include**:

- Your key responsibilities will include, but not be limited to, the following:

- Communication with medical staff, both onsite and off-site
- Answering enquiries, coordinating courier and medical centre collections, pathology results assistance
- General administration duties
- Maintain customer confidentiality
- Liaise with laboratory staff

**What Type of Person Will Be Successful**

**These are the type of attributes & skills you would possess**:

- To be considered for this position, you will need to have a great blend of skills, including:

- Sound typing/data entry skills (approximately 50 wpm with 98% accuracy)
- Previous experience or knowledge of medical terminology is preferred
- Excellent verbal and written communication skills, including the ability to liaise with individuals at all levels of an organisation
- A willingness to adhere to departmental and organisational policies and procedures
- Must be a cohesive and contributing member of the team and display positive attitudes towards achieving outcomes
- Strong time management, interpersonal and organisational skills
- Excellent telephone manner
- Strong customer focus and general office skills
- Sound knowledge of Microsoft Office Suite
- .

**Benefits, Perks and Wellbeing**

**As part of working for Healius, you will have access to a range of benefits & perks including**:

- **Benefits platform** - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
- **Fitness Passport**- Access top fitness centres & pools across Australia at a subsidised rate.
- **Corporate health insurance discounts**, banking benefits and novated leasing salary packaging.
- **Career growth and development opportunities** with access to a comprehensive library of online courses and learning paths via our e-learning platform.
- **Confidential health and well-being support**through our Employee Assistance Program, available to all employees and their family members.

**Our Commitment to Diversity And Inclusion**

QML Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

**How To Apply**

**Healius is committed to responding to every applicant.