Aps 4 - Client Service Officer

**Purpose of position**
The role operates within a small team and forms part of the broader registry team. All staff are expected to be flexible and adaptable to moving across teams as required, in response to work demands, staff leave and other operational reasons.
The Client Service Team provides service to all court clients as well as providing high level docket and/or case management support to Judges, Registrars and their staff.

Working as part of a small team in a busy Registry, this role requires someone who demonstrates a high level of professionalism and initiative, taking personal responsibility for progressing work to ensure objectives are met.
The Courts operate primarily in an electronic environment. All roles within the Courts require technical expertise and effective management of various digital platforms and software to ensure the optimal service is provided to court users and stakeholders.

**Major Activities**
On a day-to-day basis, Client Service Officers provide the following services:

- providing accurate procedural advice when interpreting various rules & regulations of the Federal Court and Federal Circuit and Family Court of Australia;
- assist in the efficient case management of court listings, including booking interpreters, corresponding with parties, etc;
- assessing court documentation for completeness, ensuring prescribed forms are used and in compliance with court rules;
- updating information on the Court’s case management systems, maintaining a high degree of accuracy in data entry;
- providing high quality docket support to Federal Court and Federal Circuit Court Judges;
- Court Officer duties as required; courtroom activities include: setting up courtrooms, opening and closing Court, handing up documents, swearing in witnesses and operating courtroom technology (including video conferencing equipment).
- generating invoices, ensuring correct fees are paid and that all hearing fees are correctly applied and invoiced;
- interacting and providing support for related eServices, including the Electronic Court File

**Competencies & Attributes**
- A client focused and service oriented attitude that is conducive to the delivery of optimum levels of service offering
- Initiative, motivation and discretion
- Engaging interpersonal ability with the ability to collaborate with others
- Decision making ability using approved guidelines
- Flexible, adaptable and open to new ideas
- Willingness to work in a busy, challenging and changing environment
- Tolerance for working on multiple projects simultaneously
- High integrity - acts honestly and with unquestionable integrity in accordance with the Australian Public Service Values, Code of Conduct and professional ethics

**Selection Criteria**
- Demonstrated technical expertise and effective management of various digital platforms, case management systems and software to ensure the optimal service is provided to users and stakeholders
- Excellent communication (oral and written) and liaison skills with the ability to communicate with people at all levels.
- Excellent clerical skills including the ability to assess documentation for form and completeness.
- Demonstrated organisational skills, including the ability to manage several processes at once.
- Tolerance, diligence and the ability to work efficiently with mínimal supervision in a small team.

**Contact Officer