Quality Partner

3 days ago

Melbourne, Australia Australian Unity Full time

**Your New Role**
At Home Health, our mission is to create a distinctly different and integrated healthcare company—one that is known in the community and instinctively chosen for its quality, legitimacy, and independence.

As a **Quality Partne**r within our Quality & Safety team, you’ll play a key role in supporting our Health Services and Home Care platforms to deliver safe, high-quality care. You’ll lead the implementation of safety and quality systems, manage incidents and feedback, drive continuous improvement, and support audit, accreditation, and customer partnerships.

**What You’ll Be Doing**
- Take an active lead in the determination and management of major and severe incidents, including follow-up reports and responses to the Aged Care Quality and Safety Commission for reportable incidents under SIRS
- Provide expert advice and guidance to operational teams on incident investigations, ensuring thorough analysis and timely resolution
- Collaborate with the Accreditation and Quality Partner to support operational teams during accreditation and quality reviews
- Assist service delivery teams in responding to audit and governance findings
- Develop and monitor realistic, measurable action plans within the Plan for Continuous Improvement (PCI)
- Conduct clinical audits and support teams in maintaining the PCI and Customer Risk Register
- Identify and document emerging risks, trends, and key themes from reported events across operational teams
- Translate key indicator data into actionable insights that drive measurable improvements in service quality and safety
- Champion a customer-centric culture through sustained leadership and collaboration

This is a **full-time role offering hybrid flexibility** with three in-office days. We welcome applicants from across Australia and offer support for infrequent travel as required.

**About You**

You are a passionate and experienced **Registered Division 1 Nurse or Allied Health Professional**with current, unrestricted AHPRA registration. You bring a proactive, solutions-focused mindset and a strong commitment to quality and safety in healthcare.

**You’ll also bring**:

- Demonstrated experience with accreditation processes, including the Aged Care Quality and Safety Commission Standards, NSQHS Standards, and/or National Safety & Quality Digital Mental Health Service Standards
- A strong understanding of Quality Management Systems, continuous improvement, and risk management frameworks
- Practical experience in conducting clinical investigations and contributing to system-level improvements
- Excellent communication skills, with the ability to collaborate effectively with business leaders and stakeholders
- Strong interpersonal skills and the ability to work cross-functionally across diverse teams

**Benefits**:

- **Flexible working** arrangements
- **Extra paid leave**benefits, including Wellbeing, Community, and Deep Listening days each year
- Purchase up to** 2 weeks extra leave** per year
- **Fitness Passport** - discounted access to gyms and fitness facilities (NSW & VIC)
- **Employee discounts** across Australian Unity products, travel, and accommodation
- **Novated leasing**- salary package a new car through Maxxia or Flare Cars and **save on tax**

Applications close Friday 12th September 2025. *Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.

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