Field Service Supervisor

At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More._

**About the role**

WesTrac is seeking a Field Service Supervisor to join our Sydney Field Service team.

Reporting to the Branch Manager, the Marine/Industrial Field Service Supervisor is accountable for the ownership of the customer experience by providing the complete customer care experience related to WesTrac service, repair and general service provision queries.

As the point of contact between the customer and the technician team you will be responsible for the effective and efficient coordination of all matters relating to the customer including, supporting and leading the team to deliver timely service to customers ensuring WesTrac and Caterpillar Quality standards are met, scope, scheduling, pricing and invoicing of work required ensuring the customers repair and service needs are achieved while meeting agreed timeframes and budget.

This full-time permanent position is based at our Casula branch working 10 hour days, Monday to Friday.

**Key Responsibilities**
- Maintaining and developing new customer contacts
- Scheduling and allocating work orders for the Field Service team
- Roster management, review and approval of timesheets
- Effectively planning labour to ensure productivity targets are achieved
- Promoting a continuous improvement approach to all areas of responsibility
- Provide technical support for the Field Service team
- Ensuring a safe work environment is maintained at all time

**Skills & Experience - Essential**
- Trade certified mechanic/electrician with significant post trade experience with Caterpillar Marine products
- Highly organised with the ability to prioritise fluctuating workloads
- Ability to remain calm under the pressure of deadlines and conflicting priorities
- Collaborative approach to managing needs of internal vs external stakeholders

***Desirable**
- Leadership/management training or formal qualification
- Previous experience in a supervisory capacity
- Familiarity with SAP and or/ exposure to SIS
- Intermediate computer skills; on the job training will be provided on WesTrac systems

**Benefits**
- Competitive salary and benefits scheme
- Refer a friend program - work alongside your mates and receive $3000 for each successful referral
- Discounts with Blackwood’s, Apple, JB Hi-Fi, Qantas, Travel Club and more
- Employment Assistance Program (EAP) - This is available for you and your family
- Discounted Cat Hand Tools and merchandise
- Company funded income protection
- Flexible work arrangements
- Purchased leave
- Discounted private health plan
- Fitness passport for you and your family
- 12 Weeks paid parental leave
- Genuine opportunities for career progression
- On-boarding and Welcome day at our Head Office in Newcastle

If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.

For further information regarding this role, please contact our Recruitment team on 1300 797 028. Job number: 883788.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
- At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture._