Receptionist - Client Service Officer

11 hours ago

Albany Creek, Australia VetPartners Full time

Brisbane Veterinary Specialist Centre seek a **Client Service **Officer** **to join a team of caring professionals, dedicated to pets’ health and wellbeing on a casual basis.

Brisbane Veterinary Specialist Centre (BVSC) is much more than just a purpose built, state of the art veterinary facility providing outstanding modern medical and surgical equipment in Albany Creek on Brisbane's north side. It is a place where you find a caring team of people, whose focus is giving pets the very best care possible.

Key Competencies
- Confident, friendly speaking voice and helpful, cheerful manner - even when things get hectic
- Empathetic - to guide our clients sensitively through the process
- Sets high standards for themselves, including attention to detail
- Microsoft Office - Word and Excel
- Team player attitude

Key Tasks
- Client enquiries, directing calls, taking and relaying messages accurately
- Greeting owners and their pets (first impression)
- Booking and coordinating appointments - face-to-face or on the telephone
- Recording detailed owner and patient information into our EzyVet system
- Communicating our diverse services, expertise and fee structure
- Invoicing and payment via EFTPOS
- Managing incoming and outgoing mail
- Scanning files, photocopying, ordering of stationery
- Maintaining an efficient and professional reception area
- Assist with BVSC marketing activities

Given the complex and diverse nature of our services, our preference is that you have previously worked in the medical field (human or animal). A thorough training program will be provided.

This is a casual position (around 24 hours per week available but this can change depending on workloads etc) with various shift options for our four Client Service Officers to ensure we cover early morning arrivals and evening discharges.

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