Customer Service Supervisor

14 hours ago

Mascot, Australia Star Aviation Full time

**Introduction**:
Star Aviation are Australia's most dedicated ground handling service, servicing 19 airline partners across nine airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care

**Description**:
As a Customer Service Supervisor, you'll be responsible for overseeing the customer service functions of our well-known client airline partner. This includes first level performance management of staff and customer issues, as well as engagement with airport authorities, government agencies, airline representatives and other ground service providers.

**Primary Responsibilities**:

- Oversee the customer service functions of the client airline.
- First level performance management of staff and customer issues.
- Engage with airport authorities, government agencies, airline representatives and other ground service providers.
- Monitor and evaluate the customer service delivery process and make recommendations for improvements.
- Manage and motivate a team of customer service agents.
- Develop and implement policies and procedures to ensure consistent and efficient customer service delivery.
- Provide training and development opportunities to customer service staff.
- Monitor and maintain compliance with company and regulatory requirements.
- Maintain effective communication with other departments and stakeholders.
- Other duties as assigned.

**Skills and Experiences**:

- At least 1-3 years of experience in a supervisory role, within a customer service or airport environment preferred.
- Excellent verbal and written communication skills.
- Strong leadership and interpersonal skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Knowledge of airline and airport operations preferred.

This role provides the opportunity for growth within the company, including possible promotion to management roles within the customer service department.

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