Operational Quality and Compliance Officer

**Operational Quality and Compliance Officer | Based in the Southern Highlands with a focus on Goulburn and Bundanoon**

Most of us want to know we’re doing work that matters. But a lot of us struggle to build careers that allow for it, so we end up working long hours in demanding roles.

At Warrigal, you’ll get to swap the hustle for a career with purpose. One that makes a positive difference to the lives of older people and their families.

For us, there’s no greater honour. When we bring joy and quality of life to older people, we give them the dignity, community, and belonging they deserve. We allow them to enjoy better quality time and build lasting memories with their families, and we create a society that celebrates and respects aging.

No matter your role at Warrigal, each one of us is contributing to this legacy, ensuring it’s passed down from generation to generation.

**The opportunity**

In this role, you will support the delivery of Warrigal’s quality and compliance program to meet the Aged Care Quality Standards across multiple locations, including the Illawarra, Southern Highlands, Queanbeyan, and the ACT. You will conduct internal audits, review policies and procedures, and ensure compliance with the Aged Care Quality Standards. You will also contribute to risk-based planning, prepare audit reports with recommendations for improvement, and track the implementation of audit findings. Additionally, you will collaborate with management to resolve issues, assist in the development of an audit training program, and maintain effective relationships with key stakeholders. You will support Warrigal’s continuous improvement initiatives, ensure accurate and timely documentation, and contribute to the review of policies and procedures. Other duties may be assigned by the Operational Quality and Compliance Manager.

**The benefits | Recognising your value**
- Competitive remuneration + packaging benefits + super
- Part time role
- Flexible hours on offer
- Not For Profit salary packaging benefits - pay up to $18,550 less tax per year, meaning more money for you
- Career break schemes, additional purchased leave and more
- Commitment to on-going professional and career development opportunities
- Subsidised access to your local gym and 200+ more across the country with a Fitness Passport
- 24/7 access to mental, physical, social and financial support via the LifeWorks app

**The requirements | What it takes to do this work**

**Essential**:

- Registered Nurse with current registration under the Australian Health Practitioner Regulation Agency (AHPRA)
- Substantial experience in the Aged Care industry, specifically in a quality-related or similar role
- Proven experience in conducting audits
- Strong interpersonal skills, with the ability to resolve conflicts and solve problems effectively
- Excellent verbal and written communication skills, including the ability to prepare comprehensive reports
- Ability to prioritise tasks, manage multiple responsibilities, and meet deadlines with exceptional attention to detail and accuracy
- Proficiency in using computer systems, including Microsoft Outlook, Word, and Excel within a Microsoft Windows environment
- Solid understanding of the Aged Care Act and Aged Care Quality Standards
- Valid Driver’s License

**Desirable**:

- Experience with healthcare information systems such as iCare
- Experience in conducting Root Cause Analysis and recommending improvement strategies
- Graduate Certificate in Internal Auditing or equivalent qualification
- Experience in quality systems auditing, such as ISO 9001
- Proven experience in providing education related to aged care

**Do work that matters to you**

This is your chance to do work that matters, and make a meaningful difference to the lives of Australia’s older community - now and in the future.

**APPLY AND BE THE DIFFERENCE