Customer Service Call Centre

1 day ago

Macquarie Park, Australia Douglass Hanly Moir Pathology Full time

**Douglass Hanly Moir Pathology is an established and well-respected pathology practice, offering comprehensive, high-quality pathology across NSW and north-west Victoria. Our practice is managed by doctors for doctors and our success is driven by the innate understanding that Medical Leadership facilitates the highest standards of professional and operational excellence for the doctors and patients that we serve.**

**Position description**:
We seek an enthusiastic **Customer Service Operator **to join our vibrant Accounts Receivable department in Macquarie Park. You will be an essential team member, and your responsibilities will include the following:

- Answering high volume inbound calls (over 3000 calls per week) and making outbound calls regarding invoices and payments
- Delivering exceptional customer service in a fast paced health environment
- Collaborating with other team members to achieve tasks promptly
- Conducting office duties and other clerical duties as required, such as reviewing invoices, providing quotes, managing returned mail items and data entry on Apollo lab system..

We are proud to say we have a learning and supportive environment. We are looking for the following:

- Open to working full time hours Monday to Friday between 9am to 5:06pm.
- Knowledge in Medical terminology, such as Medicare Benefits Schedule, and/or accounts receivable will be highly regarded
- A hard-working, motivated individual with excellent communication skills. Prior call centre experience is highly regarded.
- Thrives in a fast-paced environment and is a team player
- Strong attention to detail with good time management skills

Onsite parking is available and we are a short 5 minute walk from Metro and other public transport.

**Applications**:
**Applicants for this position must have the appropriate working rights to work in Australia, and will be required to sign an acceptance that the Company may conduct a police check.**

**Douglass Hanly Moir Pathology is an equal opportunity employer.

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