Full Time

**Job Number** 23060306

**Job Category** Spa

**Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**THE RITZ-CARLTON, MELBOURNE**
We are thrilled to announce the opening of **The Ritz-Carlton, Melbourne. **Set to redefine luxury in the city, the hotel’s extraordinary design, exceptional experiences and breathtaking views present a stunning new landmark to the Melbourne skyline. Designed with materials inspired by the unique stories of the city, guests will enjoy luxury accommodation, signature dining experiences, holistic wellness spaces and an iconic infinity pool, as well as world-class meeting and event facilities and services.

**The Ritz-Carlton Melbourne** is looking for Spa Receptionist to join the team on a **Full-Time** basis

**Responsibilities**:
**Guest Scheduling and Check-In**:

- Schedule services for individuals and large groups using spa/salon reservations software system (e.g., Rio, SpaSoft).
- Call guests to confirm date, type, time, and preferences for scheduled services.
- Answer questions about services available in the spa/salon to assist individuals in selecting a service.
- Check in guests for appointments by looking up name and checking a box to indicate arrival using the appropriate software (e.g., Rio, SpaSoft).
- Advise providers of last-minute changes or additions to schedule (e.g., different service, different guest, cancellation).
- Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations.
- Continually update the guest reservations/cancellations list by entering information in the reservations software system (e.g., Rio, SpaSoft) throughout the day.
- Answer questions about general property information and amenities.
- Resolve situations where guest has arrived, but provider is missing or late by working with supervisor/manager to find another provider or reschedule the service.

**Payment/Cash Handling**:

- Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.
- Obtain and process guest payments for spa/salon services (e.g., cash, credit cards, gift certificates, master accounts, guest room accounts) using appropriate software (e.g., SpaSoft, Micros, Rio) and provide change as necessary.
- Count and secure bank at end of shift.
- Balance, scan, and drop receipts with Accounting.
- Accept and log cash tips for employees.
- Verify payment authorization for checks and credit cards using appropriate method (e.g., IC verify, Telechex).
- Process adjustment vouchers, correction vouchers, and miscellaneous charges.

**Provide Spa/Salon Services**:

- Promote and sell spa/salon services.
- Check computer for updates and changes to schedule regularly throughout the day.
- Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.

**Maintain Spa/Salon Environment**:

- Notify Engineering of spa/salon maintenance and repair needs.
- Report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.

**Perks, Rewards, Motivations**
- The best hotel training opportunities produced independently by **The Ritz-Carlton Melbourne** and internationally recognized training programs by Marriott International.
- Access to Marriott’s award-winning Live Fully Rewards Program
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends.
- Discounts on food & beverage across all our hotels.
- Recognition programs to keep you motivated.
- Wellbeing & mindfulness programs to ensure you stay healthy.
- Employee Assistance Program
- Dry cleaning or work clothes
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under