Relationship Associate

1 week ago

Brisbane, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: TAS- North region
- **Outstanding opportunity to build and progress your career within B&PB**:

- **Collaborative & challenging fast paced culture**:

- **Use your expertise to drive positive outcomes for our customers**:

- **Position based at Launceston**

**About You**

As part of NAB’s ambition to be the World’s Best Business Bank and drive better customer outcomes, Business & Private Banking is introducing innovative new ways of working. At NAB, Relationship Associate teams play a critical role in delivering exceptional service to our customers, both directly and through the support they provide to our NAB Bankers.

As a **Relationship Associate** you will be responsible for providing servicing support to customers and Private Client Managers within a partnership to deliver exceptional customer service and to allow Private Client Managers to focus on developing, growing and deepening customer relationships.

**As a Relationship Associate you will be responsible for**
- Aligned to local teams and building relationships with customers through retaining local knowledge.
- Drive customer advocacy by being an empowered case resolver for customer servicing enquiries
- Support Relationship Managers to complete customer servicing tasks and maximise utilisation of value chain stakeholders to assist in the timely completion of customer requests
- Accountable for customer adoption of digital channels including education of customers to transition to self-servicing channels to simplify customer banking
- Centre of Excellence for on boarding new to bank customers and completion of KYC requirements including accountability for quality and time to cash metrics
- Identify ways in which we can continue to meet or better support our customer needs through such as specialised requirements and engagement with our specialist bankers
- Proactive management of the Term Deposit Rollovers and opening of new Term Deposit Accounts

As the face of NAB, I recognise that **first impressions do matter**, and I am genuinely enthusiastic about providing a world-class customer experience to our business customers

**What you will bring**
- Tertiary qualification in Banking & Finance or a business-related discipline (preferred)
- Understanding of KYC onboarding compliance requirements with a strong communication skills
- Knowledge and understanding of digital platforms and customer self-service channels
- Ability to deliver superior customer service on a consistent basis
- Foundational NAB System Knowledge, proficiency in Siebel and Ebobs desirable
- Ability to analyse financial and willingness to further develop business and financial acumen

Position based at 130 Brisbane St, Launceston. Tasmania

Let’s explore who you are and what drives you.

  • Relationship Associate

    7 days ago

    Brisbane, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: QLD- Brisbane inner - **Outstanding opportunity to build and progress your career within B&PB**: - **Use your expertise to drive positive outcomes for our customers**: - **Perm Full - Time Opportunity based in Upper Mount Gravatt** **About You** As part of NAB’s ambition to be the World’s Best Business...

  • Relationship Associate

    6 days ago

    Brisbane, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: QLD- Brisbane North & Sunshine Coast - **Showcase your passion for regional & agribusiness customers**: - **Join a passionate, high performing team**: - **Position based in Maroochydore** **About the role** The Regional & Agribusiness team is seeking an experienced and enthusiastic Relationship Associate...

  • Relationship Associate

    1 week ago

    Brisbane, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: QLD- Brisbane South & Gold Coast - **Utilise your specialist expertise in lending and credit**: - **Showcase your passion for regional & agribusiness customers**: - **Join a passionate, high performing team**: - **Position based at 174 Hume Street, Toowoomba** **About the role** The Regional &...

  • Relationship Associate

    2 weeks ago

    Brisbane, Australia McMillan Shakespeare Full time

    The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services. From our origins in 1988 when we created Australia’s salary packaging industry to today, MMS has a proud history of innovation and exceptional...

  • Relationship Associate

    19 hours ago

    Brisbane, Australia McMillan Shakespeare Full time

    The focus of the Relationship Associate position will be to increase participation rates within the Novated Leasing business through the execution of marketing and sales plans. The fundamental purpose of this role is to deliver onsite sales and education activities which generate sales opportunities for the respective businesses. Typically these activities...

  • Lead, Relationship Associate

    2 days ago

    Brisbane, Australia NAB Full time

    Lead, Relationship Associate - Brisbane CBD - Job number: 799930 - Primary position location: QLD- Brisbane inner - Category: Business Banking - Work type: Permanent Full time - Closing at: May 19 2025 - 23:55 AEST **Favourite** - Outstanding opportunity to build and progress your career. - Be recognised as a leader, empowered to deliver and succeed. -...

  • Relationship Associate Business Banking

    4 days ago

    Brisbane, Australia Bendigo and Adelaide Bank Full time

    Relationship Associate | Business Banking **Your new role with Bendigo Bank is just a few clicks away.** Position description**:PD - Relationship Associate.pdf** **Closing Date: Thursday 20th June.** You bring an understanding of end-to-end lendingprocesses and simple loan structuring and credit requirements and may also have knowledge of financial...

  • Associate Relationship Manager

    7 days ago

    Brisbane, Australia Bank of Queensland Full time

    **About the Role** A Brisbane based opportunity has become available to join BOQ Group as an Associate Relationship Manager. Working in tandem with the Business Relationship Manager, the Associate Relationship Manager will need to be a motivated and resourceful individual looking to take the next step in their career. The role is designed to take on and...

  • Associate Relationship Manager

    19 hours ago

    Brisbane, Australia Bank of Queensland Full time

    **About the Role** A Toowoomba based opportunity has become available to join BOQ Group as an Associate Relationship Manager. Working in tandem with the Business Relationship Manager, the Associate Relationship Manager will need to be a motivated and resourceful individual looking to take the next step in their career. The role is designed to take on and...

  • Relationship Associate

    1 week ago

    Brisbane, Australia NAB Full time

    Relationship Associate - Brisbane City, QLD - Job number: 800916 - Primary position location: QLD- Brisbane inner - Category: Banking & Financial Services - Work type: Permanent Full time - Closing at: Jun 15 2025 - 23:55 AEST **Favourite** Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our...